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» Cruise Talk   » Cruise Ships   » Carnival tipping policy - Future of cruising?

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Author Topic: Carnival tipping policy - Future of cruising?
hhornblower
First Class Passenger
Member # 1047

posted 02-03-2001 01:30 PM      Profile for hhornblower     Send New Private Message      Edit/Delete Post  Reply With Quote 
I have just heard that Carnival has initiated a new tipping policy. Most cruises have now included an automatic 15% tip for drinks, but Carnival will automatically include $70 for your room stewart, waiters, assistant waiters, and head waiter. This charge will be added when you initiate your on board charge account. I am a firm believer in tipping and I tend to be a generous tipper giving more than required, but I don't like to be forced to tip. I tip according to service rendered, and if I receive excellent service, I give a generous tip. I am concerned that service will slip on a cruise line that already has a spotty reputation - and I am thinking about taking one of their ships.

What do you guys think about this new policy? Do you think this will become industry standard?


Posts: 84 | Registered: Jan 2000  |  IP: Logged
nathan
First Class Passenger
Member # 720

posted 02-03-2001 02:23 PM      Profile for nathan     Send New Private Message      Edit/Delete Post  Reply With Quote 
I think you misunderstand Carnival's new policy a little. They are applying their recommended tip to your sail and sign account, but it is not mandatory. You can adjust it up or down, or completely do away with it by contacting the purser's desk. I believe NCL and RCCL have a similar policy, or are considering one.

Personally, I like the concept. I always find myself scrambling on the last day of the cruise to get change for the tips, and would therefore prefer not to have to hassle with it, although I am quite sure that this is designed to make sure that most passengers do tip, even if it is not mandatory.


Posts: 534 | From: Knoxville, Tennessee | Registered: Aug 99  |  IP: Logged
CTrail
First Class Passenger
Member # 64

posted 02-03-2001 04:57 PM      Profile for CTrail     Send New Private Message      Edit/Delete Post  Reply With Quote 
Hornblower
What spotty reputation. I certainly found nothing wrong with their service and that is what I am tipping.

Nathan
I believe you hit the nail on the head when you said this is probably a way to try to get those deadbeats that can afford to cruise but won't leave a stinking tip for services rendered. These services are for the most part above and beyond the call of duty.

It has been mentioned several times on this board that some people can spend upwards of thousands of dollars on a cruise, drinks and excursions but bach at giving someone their due. Most of the rates that are suggested are well below what you would pay to eat out at a good restaurant, but some people still refuse.

I had mentioned on an earlier post that I was leary of this process as I was not sure that the cruise lines wouldn't skim off a little for a processing fee of some sort. After reading all of the posts about travellers seeing their tablemates not showing up for the final dinner on numerous cruise lines I had to rethink the validity of doing this.

Although I like to personally give the tip, I think that this is a good idea.

Shameonthenontippers

Peter


Posts: 332 | From: Kitchener, ON Canada | Registered: Apr 99  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 02-03-2001 07:06 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
Like many Brits, I am not a big fan of any 'Tipping' systems. I simply feel that staff should get a good wage for their work. Standards of service should be maintained by pride, discipline, and good management.

When I cruised with Celebrity in 1998 the fare for Brits, included tips, but not the American passengers. We were given a booklet of vouchers to give to the staff, if we felt that they deserved it. I think this was Celebrities idea to get around the fact that many Brits are poor tippers!


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
gohaze
First Class Passenger
Member # 586

posted 02-03-2001 07:25 PM      Profile for gohaze   Email gohaze   Send New Private Message      Edit/Delete Post  Reply With Quote 
You're right about that Malcolm...Brits are lousy tippers, we've even heard them boasting about it on more than one occasion.
But tell us...what happened with the vouchers you didn't use? Did you get a refund for them?
...peter

Posts: 1909 | From: Vancouver.BC | Registered: Sep 99  |  IP: Logged
hhornblower
First Class Passenger
Member # 1047

posted 02-03-2001 11:27 PM      Profile for hhornblower     Send New Private Message      Edit/Delete Post  Reply With Quote 
CTrail, you made some very good points. I have seen people stiff the waiters on the last night and it makes me angry. Usually I tip well above the required rates because I know how hard the ships staff works and they are still very friendly. On the other hand, I have had a rude waiter once, but I reported him to the head waiter and the purser's desk and I and my party were moved to another table. The other waiter was not very efficient, so I tipped him accordingly.

As far as Carnival, I have never sailed on their ships. Some people love Carnival, but I have heard so many negative reports about indifferent service, the most recent from a friend of mine who went out on the Facination. That is why I used the word spotty.


Posts: 84 | Registered: Jan 2000  |  IP: Logged
geno-r
First Class Passenger
Member # 931

posted 02-04-2001 10:25 PM      Profile for geno-r   Email geno-r   Send New Private Message      Edit/Delete Post  Reply With Quote 
We cruised on the Imagination on 12-25-00 and was surprised to see the new tipping policy. While I originally was against it I now grudginly admit it was easier. Service was excellent and many people, us included, still gave an envelope to our dining room waiter who provided excellent service. Crew seemed happy, maybe because they felt they were not going to get stiffed as much.
Posts: 549 | From: Mt. Pocono,Pa. Usa | Registered: Nov 1999  |  IP: Logged
CTrail
First Class Passenger
Member # 64

posted 02-05-2001 04:26 PM      Profile for CTrail     Send New Private Message      Edit/Delete Post  Reply With Quote 
Geno-r.

Were you given a chit/voucher for you to give to the waiters and room stewards etc.

Shadesofnewways

Peter


Posts: 332 | From: Kitchener, ON Canada | Registered: Apr 99  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 02-05-2001 04:36 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by gohaze:
You're right about that Malcolm...Brits are lousy tippers, we've even heard them boasting about it on more than one occasion.
But tell us...what happened with the vouchers you didn't use? Did you get a refund for them?
...peter

Tipping is not really a big part of our culture. I personally think it is silly.
We are expected to tip a Cab driver for example, who probably earn a fortune in London, but not a Teacher or Nurse who are very poorly paid in the UK.

Few Brits would tip a bar-person in a Pub. OK you might just buy him/her a drink, if you knew them well, but a cash tip would be very rare! Hence, bar staff would get paid reasonable wages because we don't tip.

For food, few Brits would give more than 10%, 15% as an absolute maximum. But when you see our little portions of food and poor service we often get, they don't deserve 10%. If we want a slice of bread, or a tiny Salad, we pay extra. If we want a coffee refill, we pay.

With Celebrity, we had vouchers for the steward and waiter. If you did not use them, there was no refund. You will be pleased to know Peter, we gave all our vouchures, and also purchased gifts for our waiter and steward.

I supect that cost of our Celebrity Cruise was a lot more even though it included tips, than the Americans would pay, even after they had tipped!

[This message has been edited by Malcolm (edited 02-05-2001).]


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
geno-r
First Class Passenger
Member # 931

posted 02-05-2001 08:02 PM      Profile for geno-r   Email geno-r   Send New Private Message      Edit/Delete Post  Reply With Quote 
Peter, No we were not gving anything to give to the waiters. There was just a general announcement, either in the carnival capers or one of the general announcements from the cruise director, that tips would be posted to your sail and sign card and you were free to go to the purser's desk to change the ammount up or down if you so wished. There were still envelopes in our cabin so instead of standing inline to adjust the amount we just used the envelope to give the waiter a few extra bucks. We saw several people using this system but it was not from any kind of announcement from the cruise line we just figured it out on our own.
Posts: 549 | From: Mt. Pocono,Pa. Usa | Registered: Nov 1999  |  IP: Logged
Bob from PA
Just Boarded
Member # 48

posted 02-07-2001 12:22 AM      Profile for Bob from PA   Email Bob from PA   Send New Private Message      Edit/Delete Post  Reply With Quote 
I'm not sure I would like the "pre-paid" tip idea.

It happened to us once as a percentage surcharge (I don't recall the ship or the percentage). Was convenient but less personal.

If they are going to charge the tips to our shipboard account (or prepay through the TA), they shouldn't leave envelopes in the cabins. Should be one way or the other.

We've been on a couple Celebrity cruises where they "suggested" an amount to tip the "head housekeeper," who we never saw. Not even sure he or she existed.

Bob from PA


Posts: 5 | From: Johnstown, | Registered: Mar 99  |  IP: Logged
claudio
First Class Passenger
Member # 1214

posted 02-07-2001 07:39 AM      Profile for claudio   Email claudio   Send New Private Message      Edit/Delete Post  Reply With Quote 
you people should come to australia we dont tip at all, the poor staff who work on sky princess i was told are specially selected because aussies are such terrible tippers. i believe one of the reasons cunard crown monarch failed in australia was because cunard introduced prepaid tipping which really pi##ed everybody off. THE aussies think if i am paying $500 PER DAY per couple and probably another $100/$200 per day on board why cant the cruise line pay their staff a couple of bucks extra . remember the indonesians, fillipinos average $200 per month, correct me if i am wrong. according to p&o FAIRPRINCESS last year carried 40000 passengers at $1500 each for their fare and another $700 FOR ONBOARD revenue thats $90 MILLION IN ONE YEAR even after expenses the brits seem to keep a fair bit of that. a waiter on achille lauro told me afew years ago costa was offering free board and flights and no wages to waiters in the us, they were told to make their wages in tips, even i find that a bit hard to believe.
Posts: 468 | From: melbourne australia | Registered: Apr 2000  |  IP: Logged
CB
First Class Passenger
Member # 58

posted 02-07-2001 11:55 PM      Profile for CB     Send New Private Message      Edit/Delete Post  Reply With Quote 
I wish the cruise lines would call it by the correct name: a fee. It's a joke to call it a tip.

I have read that Princess has an automatic tip on the Grand Princess for the wait staff only. It is $6.50 and all passengers on this ship are charged regardless of personal choice dining or traditional. The cabin steward must still be tipped the old fashion way. To get the auto tip removed, a cruiser will have to go to the purser's desk. No different than on Carnival. As the other Princess ships convert to personal dining, the auto tip(need to call it a fee) will be introduced.


Posts: 109 | From: Arlington, TX, USA | Registered: Mar 99  |  IP: Logged
Ascendancy
First Class Passenger
Member # 840

posted 02-08-2001 06:20 PM      Profile for Ascendancy   Email Ascendancy   Send New Private Message      Edit/Delete Post  Reply With Quote 
This will escalate to a pre-tipping situation for everyone on all cruise lines. Just like the free-style casual dining. Nothing we can do there. Just complain when service is lousy and demand payback.

I heard on the radio, married men tip better than single men. I guess our wives taught us some manners.


Posts: 354 | From: Aurora, CO | Registered: Oct 1999  |  IP: Logged
CTrail
First Class Passenger
Member # 64

posted 02-08-2001 09:07 PM      Profile for CTrail     Send New Private Message      Edit/Delete Post  Reply With Quote 
I realize that what I am about to say will upset some folks, and it certainly does not apply to everyone in any culture nor all circumstances but "if the shoe fits" or as some say "if the foe ..its", wear it, enough said.

I wouldn't be surprised if the main thrust behind the pre-tipping is the freestyle and alternative dining which the cruise lines instituted I'm sure at the request of many cheap guests. In this case, who knows if you stiffed everyone. This way you at least have to go to the purser's desk and own up to the fact that you are probably a cheap S.O.B. that dosen't want to tip anyone so you can save some money on your $2000 cruise.

Calculate the tip into your travel plans. Make it a conscious part of your cruise expense. Part of the fare. That is what it will become if everyone dosen't.

Malcolm. If it not part of your culture and apparently not part of the culture down under then the cruise lines should just add $100 per week per passenger, regardless of age, to all of the pax that come from England or other parts of the world that say their culture does not tip.

Everyone else has the option of paying a reasonable tip.

Remember that you folks said that your cultures DON'T tip.

Let'shearitfolks.

Peter

[This message has been edited by CTrail (edited 02-08-2001).]

[This message has been edited by CTrail (edited 02-12-2001).]


Posts: 332 | From: Kitchener, ON Canada | Registered: Apr 99  |  IP: Logged
marty7575
Just Boarded
Member # 1811

posted 02-17-2001 12:46 PM      Profile for marty7575     Send New Private Message      Edit/Delete Post  Reply With Quote 
Claudio, I think you may be over estimating P&O'S profits. $1,500 for the average cost per cruiser seems very high. We have been on 12 cruises and the most we have ever paid is $1,200 and that was for a balcony. In addition, many people have limited on board charges. The most our bill has been was $500.00 for two and that was for a 10 day cruise. Typically our bill is well under $300.00 (for two) for a 7 day cruise. On a recent cruise, We had a couple at our table who did not drink, but on the last day bought our table several bottles of wine. They told us, when they booked they were given $100.00 per cabin ship credit. It was the last day and they still had over $70.00 remaining credit.
Posts: 3 | Registered: Feb 2001  |  IP: Logged

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