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Author Topic: cabin service
crew member
First Class Passenger
Member # 6184

posted 02-03-2006 04:52 PM      Profile for crew member     Send New Private Message      Edit/Delete Post  Reply With Quote 
Hi, most of you here are guests on a cruise ships, only few of us like myself are crew members...
I am working as a cabin stewardess more than 3 years now...about my job I like that I have a chance to meet so many nice people...I allways had nice guests, I could allways talk to them, take care of their needs regarding their stateroom...with so many guests I still keep contacts...and what makes me so happy is that many times my guests came back sailing on a ship that I worked on, asking for me to be their stewardess again...

Now I was thinking if you can share with me your side of a story...I would like to know what did you like about your cabin steward/ess, what you didn't like...I only worked for Carnival, I was wondering if service is better on some other companies...tell me about your experiences...

Thank you...


Posts: 21 | From: Hungary | Registered: Jan 2006  |  IP: Logged
elad
First Class Passenger
Member # 5150

posted 02-03-2006 07:24 PM      Profile for elad   Email elad   Send New Private Message      Edit/Delete Post  Reply With Quote 
Hi
well, a cabin stewardess are very importent - they have to come on the right hour, to make the bed just as i like it to be. i like to meet kind stewardess
fast in their work and with a smile on their face - (maybe if i asking for too much - forgive me if i am)
that all i think. ho and one more thing, its noce to meet stewardess from Bulgaria - cause then my father can talk with them in Bulgerian (he born in Bulgaria)

Elad


Posts: 747 | From: israel | Registered: Oct 2004  |  IP: Logged
Atlcruiser
First Class Passenger
Member # 4586

posted 02-03-2006 09:24 PM      Profile for Atlcruiser   Email Atlcruiser   Send New Private Message      Edit/Delete Post  Reply With Quote 
I like for my cabin steward/stewardess to come by the first day and introduce themselves to me. This has not happened many times and I am sad to say that it has been on Carnival. I like to let them know that I like extra towels, pillows and certain other things plus I always give a nice tip the first day so that we all start out on a postive note. Other than that, if they just keep my room clean and done in a timely manner I am a happy man. I have to say that my last few cabin stewards on Royal Caribbean have been outstanding. The best service to date for me out of 28 cruises.

The crew really earn their money and then some. I have walked past some cabins that had the door opened and could not imagine having to clean those cabins. I can't believe the way some people live. Even on a cruise.

I would like to know something. Would you rather have the tips placed on the sail n sign card or the cash given to you personally by the guest? This seems to always be a huge debate on other cruise boards on which the crew members would rather have.

Gordon

[ 02-03-2006: Message edited by: Atlcruiser ]


Posts: 916 | From: Atlanta | Registered: Mar 2004  |  IP: Logged
crew member
First Class Passenger
Member # 6184

posted 02-04-2006 07:52 AM      Profile for crew member     Send New Private Message      Edit/Delete Post  Reply With Quote 
Hi Gordon,
I could tell you so many things about tipps, what I saw, what I heard, what I experienced...
but let me tell you only my thinking...I prefer to get money from sail n sign twice per month, that money I can send home, and from extra tips wich I get in my hands I could use for my living on board. Yes it's true that we have bed and food, but you still need money to get phonecards, internet cards, to go out...
But I must say that most of a crew are not happy, they think company is leaving some money for themselfes from sail n sign. Strange thing is that we get money every 2 weeks but we can never find out which cabin payed and wich cabin took out the money...we only get an ammount but we never know who payed us and how much...
so I guess if you are ok with your cabin steward, the best thing is to ask him/her what they preffer...

I hope you could understand what I wanted to say as my english is not that good....


Posts: 21 | From: Hungary | Registered: Jan 2006  |  IP: Logged
Atlcruiser
First Class Passenger
Member # 4586

posted 02-04-2006 10:36 AM      Profile for Atlcruiser   Email Atlcruiser   Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by crew member:
Hi Gordon,
I could tell you so many things about tipps, what I saw, what I heard, what I experienced...
but let me tell you only my thinking...I prefer to get money from sail n sign twice per month, that money I can send home, and from extra tips wich I get in my hands I could use for my living on board. Yes it's true that we have bed and food, but you still need money to get phonecards, internet cards, to go out...
But I must say that most of a crew are not happy, they think company is leaving some money for themselfes from sail n sign. Strange thing is that we get money every 2 weeks but we can never find out which cabin payed and wich cabin took out the money...we only get an ammount but we never know who payed us and how much...
so I guess if you are ok with your cabin steward, the best thing is to ask him/her what they preffer...

I hope you could understand what I wanted to say as my english is not that good....


Your English skills are very good. It is sad that the crew members are not made aware of who pays and who does not. On Royal Caribbean they still do it the old way where you tip each crew member on the last night in cash. I like that. I know that the deserving ones are being taken care of. I also have to ask, do you have to pool the tips? We hear this from crew members too.

Gordon

[ 02-04-2006: Message edited by: Atlcruiser ]


Posts: 916 | From: Atlanta | Registered: Mar 2004  |  IP: Logged
crew member
First Class Passenger
Member # 6184

posted 02-04-2006 02:52 PM      Profile for crew member     Send New Private Message      Edit/Delete Post  Reply With Quote 
Forgive me Gordon but you will have to explain to me what does it mean "pool the tips"?
Posts: 21 | From: Hungary | Registered: Jan 2006  |  IP: Logged
Atlcruiser
First Class Passenger
Member # 4586

posted 02-04-2006 03:20 PM      Profile for Atlcruiser   Email Atlcruiser   Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by crew member:
Forgive me Gordon but you will have to explain to me what does it mean "pool the tips"?

Several crew members have stated that the tips placed on the sail n sign cards are put into one big pool or group and then split/shared evenly among all crew members. I have also heard from crew members that they have to share any tips that they get in cash with other crew members. There seems to be so many stories out there on how tipping works for the crews.


Posts: 916 | From: Atlanta | Registered: Mar 2004  |  IP: Logged
crew member
First Class Passenger
Member # 6184

posted 02-04-2006 04:14 PM      Profile for crew member     Send New Private Message      Edit/Delete Post  Reply With Quote 
well about that, I wouldn't know, never happened to me, or at least I was not aware of...
It is true that cabin stewards have to share their tips in cash with their assistans/helpers.
and from sail n sign card 48% goes to cabin steward and 26 to morning and another 26% to evening assistant.
You know crew members will be allways unsatisfied (you have to admitt working 6 months straight without a day off about 12 hours a day is really hard) there will allways be people who will talk bad about companies and money they make, so thay will allways make up stories.
For me was ok when I was working, I would give my best and guests knew to appriciate that.
I don't know anything about sharing the tips between more people than myself and my assistants.

Posts: 21 | From: Hungary | Registered: Jan 2006  |  IP: Logged
Atlcruiser
First Class Passenger
Member # 4586

posted 02-04-2006 05:32 PM      Profile for Atlcruiser   Email Atlcruiser   Send New Private Message      Edit/Delete Post  Reply With Quote 
Thanks for taking the time to answer my questions. Are you still working for Carnival or are you finished with the cruise line business?
Posts: 916 | From: Atlanta | Registered: Mar 2004  |  IP: Logged
crew member
First Class Passenger
Member # 6184

posted 02-04-2006 08:24 PM      Profile for crew member     Send New Private Message      Edit/Delete Post  Reply With Quote 
I am not working with Carnival any more,I resigned last year, 3 years was enough...soon I will start new contract on a smaller Eurapean ship called Mona Lisa... I thought I am done with my ship life but I've got an offer for this ship so I took it because I want to improve my german skills (it is german ship) and to see some European ports wich I didn't have a chance to see with Carnival...

It was my pleasure to answear your questions, even though I am not sure if I am allowed to talk about things like this (tips, sail n sign)...

Kind regards...


Posts: 21 | From: Hungary | Registered: Jan 2006  |  IP: Logged
tazza
First Class Passenger
Member # 5450

posted 02-05-2006 04:43 AM      Profile for tazza     Send New Private Message      Edit/Delete Post  Reply With Quote 
On my last cruise I tried to find out as much as I could about the wages earned by the staff onboard. Most said that they received A$250 per month. That is slave labour. I can't possibly understand how that is legal, which leads me to my next point. Does the registration of the ship determine the employment laws the employees are under?? For example, Pacific Sun is registered in the Bahamas, so is it law from the Bahamas that governs what benefits/wages etc. the staff receive??
Posts: 164 | From: Sydney, Australia | Registered: Feb 2005  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 02-05-2006 05:46 AM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
I don't think employment law applies at sea, at all.
Carnival used to pay $1 a day. The staff had to make a living wage from tips.

The cruise line do not really pay the staff wages, WE the passengers do, which allows them to sell the cruise a lower cost, because the fares do not reflect wages. It almost a hidden cost.


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
tazza
First Class Passenger
Member # 5450

posted 02-05-2006 07:44 AM      Profile for tazza     Send New Private Message      Edit/Delete Post  Reply With Quote 
I find it to be so disgusting. They work so much harder than anyone here does in the hospitality industry, and they receive peanuts for it. I can't believe that there is no law governing them. Then the problem becomes that the ticket prices will go up, but just think about the profit margins that Carnival for one must be enjoying, paying a pittance and earning a mint. Fair? Hardly.
Posts: 164 | From: Sydney, Australia | Registered: Feb 2005  |  IP: Logged
crew member
First Class Passenger
Member # 6184

posted 02-05-2006 07:51 AM      Profile for crew member     Send New Private Message      Edit/Delete Post  Reply With Quote 
From Carnival I used to get around 70$ per month, everything else I earnd from tips.
Because my position is a tipping position I had to pay my return ticket to go home, my uniforms, visa and medical to get on board, and of course after finishing contract vacation is not payed...

Posts: 21 | From: Hungary | Registered: Jan 2006  |  IP: Logged
tazza
First Class Passenger
Member # 5450

posted 02-05-2006 08:04 AM      Profile for tazza     Send New Private Message      Edit/Delete Post  Reply With Quote 
Thanks for the insight. Did you get any days off per week?? What about turn around days - how do they normally work?? I think this is a great injustice that is going by unnoticed, especially considering the amount of people that cruise every month, let alone every year. Don't misunderstand me, I think that the crew are the hardest working people aboard the ship, I just don't think they are being properly compensated for their hard work, and to top it all off, P&O Aus has the $4.50/day tipping feature that is automatically deducted from passenger's accounts, yet they leave out the fact that the bar staff receive nothing of this tip.
Posts: 164 | From: Sydney, Australia | Registered: Feb 2005  |  IP: Logged
crew member
First Class Passenger
Member # 6184

posted 02-05-2006 08:23 AM      Profile for crew member     Send New Private Message      Edit/Delete Post  Reply With Quote 
No days off at all, only if you get sick then you have to pay somebody to work for you.

Turn around days? You mean disembarkation and embarkation? For cabin stewardss is hardest day, we start at 5 in the morning, getting ready everything so as soon as guests start to leave their cabins we have to start cleanning as new guests will start arriving at 12 o'clock. After cabins get ready we have to help with the laugage, then we have some time to introduce ourselves to the guests, help with the boatdrill and then start evening service. Our day usually finishes at 10 in the evening.
I don't know how is it on other companies, I am only talking from my experience...is not that bad, you get used to it, but when you get 3 and 4 day cruises you have to understand why cabin steward is not smiling and not talking much...


Posts: 21 | From: Hungary | Registered: Jan 2006  |  IP: Logged
tazza
First Class Passenger
Member # 5450

posted 02-05-2006 08:32 AM      Profile for tazza     Send New Private Message      Edit/Delete Post  Reply With Quote 
Well I admire all of you because without you there would be no cruise. We can talk about the ships and the facilities, but without the crew, we wouldn't be going anywhere.
Posts: 164 | From: Sydney, Australia | Registered: Feb 2005  |  IP: Logged
Ernst
First Class Passenger
Member # 5369

posted 02-05-2006 08:34 AM      Profile for Ernst   Author's Homepage   Email Ernst   Send New Private Message      Edit/Delete Post  Reply With Quote 
70$ per month IS A SHAME!
Posts: 9746 | From: Eindhoven | Registered: Jan 2005  |  IP: Logged
eroller
First Class Passenger
Member # 1649

posted 02-05-2006 10:40 AM      Profile for eroller     Send New Private Message      Edit/Delete Post  Reply With Quote 
Malcolm is correct that the tips a passenger pays at the end of the cruise basically pay the salaries of most of the crew. Waiters especially can do very well, but it is without doubt a grueling job and extremely hard work. I think that is why drugs and alcohol are so prevalent with crew onboard cruise ships. You have to escape somehow!

Anyway I once figured out how much a typical waiter on a 7-day cruise ship would make in tips. It went something like this:

One waiter probably has three tables. One table for 8, one table for 6, and maybe a table of 4. That would be 18 people. There are two sittings so times that by 2, so a total of 36 people that will tip out at the end of the cruise.

36 people x $25.00 (average tip for 7-day cruise)
= $900.00
x 4 wks in a month
= $3600 per month.

My understanding is waiters typically gets paid $50 per month in salary from the cruise line. We can add that.
=$3650 per month.

Sounds pretty good right? Now lets figure out the hourly rate.

I'm going to be generous and figure the rate based on working a 12 hour day. I know many work more than 12 hours a day. Of course they work every day of the month (30 days).

That is 360 hours a month based on a $3650 month salary. We are looking at an hourly rate of about $10.14 (and really it is probably less). It doesn't sound so great anymore.

At least room and board is included, and the money is probably not taxed. That helps. Of course we have learned that Carnival makes "tipped" crew pay their own way to/from the ship and also for uniforms. Air to Eastern Europe and many other places that crew is sourced from is not cheap. Also the waiter probably has to "tip out" to some of his helpers, or "team". That will decrease the salary as well. Basically, Carnival and other cruise lines truly benefit from "free labor". You as the customer are subsidizing the vast majority of the crew's salary. Before you complain, just remember this is a major reason that cruises are so cheap! Personally I would rather see higher prices if it meant better working conditions for the crew. Of course you know that any increase in price is only going into the pockets of the cruise companies as increased profit.

Ernie

[ 02-05-2006: Message edited by: eroller ]


Posts: 7046 | From: Miami, Florida USA | Registered: Oct 2000  |  IP: Logged
crew member
First Class Passenger
Member # 6184

posted 02-05-2006 03:59 PM      Profile for crew member     Send New Private Message      Edit/Delete Post  Reply With Quote 
Dear Eroller, you have to keep in mind that not allways all guests pay...allmost never happened!

You can really not know how much money you will make per month...sometimes you have 20 cabins with only 35 guests and cruise after you get 60 guests...everything depends...


Posts: 21 | From: Hungary | Registered: Jan 2006  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 02-05-2006 05:19 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
...for example some guest may come from a non-tipping culture so may not be very generous at all.
Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
eroller
First Class Passenger
Member # 1649

posted 02-05-2006 06:14 PM      Profile for eroller     Send New Private Message      Edit/Delete Post  Reply With Quote 
Most cruise lines have an "auto-tipping" policy these days which helps to enforce tipping guidelines. I would think the instances of passengers skipping town without tipping have been greatly reduced. Most cruise lines want to know why any passenger would reduce the tip amount, and no doubt try to correct whatever the problem is rather than see the tip amount reduced.

It's another matter entirely if the cruise line is honest enough to provide the crew member the actual tip that was left for them by the passenger. As we have read, the crew member has little way of knowing and I imagine little recourse should a discrepancy be found.

Ernie


Posts: 7046 | From: Miami, Florida USA | Registered: Oct 2000  |  IP: Logged
lasuvidaboy
First Class Passenger
Member # 4527

posted 02-05-2006 07:30 PM      Profile for lasuvidaboy     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by tazza:
On my last cruise I tried to find out as much as I could about the wages earned by the staff onboard. Most said that they received A$250 per month. That is slave labour.


That would be considered a good monthly salary in many parts of the World. As an example, the average daily wage in Mexico is between $4.00 to $5.00 per DAY for unskilled workers.


Posts: 7654 | From: Hollywood Hills/L.A. | Registered: Mar 2004  |  IP: Logged
jff1
First Class Passenger
Member # 5530

posted 02-06-2006 05:29 PM      Profile for jff1   Email jff1   Send New Private Message      Edit/Delete Post  Reply With Quote 
Crew Member -- thanks much for your comments. This has really reinforced my perspective on tipping. To an early poster (AltCruiser) who commented that RCI does it the old fashion way and gives envelopes to provide cash on the last evening: I am taking RCI in 3 weeks and it gave me the option to prepay the tips. When given that option in the past I have always opted to go the more direct route and give the tips in person. One thing I used to do (which may or may not be as useful anymore) was to take prepaid phone cards and give out as additional incentives prior to giving the cash on the final nights. I know when I started doing that 8 or 9 years ago it was greated with much appreciation -- I was a little surprised but started doing that as a routine. A good use is on that first night when the room attendant does something special or is really giving his/her best to provide good service, I would give a card. Maybe the service I got the rest of the trip would have occurred anyway, but I can say for sure I was pleased on every trip.

[ 02-06-2006: Message edited by: jff1 ]


Posts: 30 | From: DFW - Texas | Registered: Mar 2005  |  IP: Logged
Tim In Deltona FL.
Just Boarded
Member # 6230

posted 02-06-2006 08:44 PM      Profile for Tim In Deltona FL.   Email Tim In Deltona FL.   Send New Private Message      Edit/Delete Post  Reply With Quote 
How refreshing to hear the insight of a crewmember. I would like to give you some of miyinsight on the tipping policy aboard cruise ships (I am about to go on my 7th cruise and 4th with Carnival).
I was taken aback when the Cruise lines started going to, What I call "Auto-Tipping". To ME, this caused the relationship between crew and passenger to become VERY impersonable. I enjoyed the days of, on the last night, giving an envelope to a deserving crewmember AND personally thanking them for making my vacation special. What I do now is, On the first day when I meet my cabin stewerd,stewerdess, I give them a tip from the beginning. Since they are the crewmember that we see the most and rely on the most I feel this is appropriate. AND, If they don't meet my expectations (WHICH HAS HAPPENED), I just go to the pursers desk and cancel the "Tip" charge for that person to my room charges. It is NOT that I am trying to "BUY" extra attention, it is because I feel that your job is very important to my cruise vacation. If the cabin crewmember does a good job, they keep BOTH tips, because I feel it well deserved. Many of us work as hard as you all year (even though you go above and beyond) and save to pay for the cruise all year. I had a cabin stewerd on the PRIDE that, even after 3 calls to him NEVER provided us a childrens life vest for my 14 year old niece!! Now, My questions for you...What Carnival ships did you work on? I was on the Celebration, Ecstasy, Pride and am going on the Triumph in May 2006. Do you know any thing about the Triumph??? Best of luck to you on your new ship

Posts: 2 | From: Deltona, FL. | Registered: Feb 2006  |  IP: Logged

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