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» Cruise Talk   » Cruise Ships   » Thomson Dream gets bad Reviews (Page 1)

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Author Topic: Thomson Dream gets bad Reviews
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 04-29-2010 02:20 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
Thomson cruises took delivery of the 'Thomson Dream' on Sunday. However some early customer reviews have been far from positive.

Here are some of the comments from the public:

Air con in cabins was not working, the TV was not working properly, the telephone not working, the toilets did’t flush properly, the ceiling in cabin and many public areas were leaking, very poor quality and choice of meals in the buffet restaurant, no organised daytime activities for adults, a total lack of communication between crew and guests, endless long queues everywhere on the ship including the buffet restaurant, reception, on embarking and disembarkation etc.

Anyone got a real image yet (not a photoshop/press one) of the ship in the Thomson colours?


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
Thad
First Class Passenger
Member # 1224

posted 04-29-2010 02:33 PM      Profile for Thad   Email Thad   Send New Private Message      Edit/Delete Post  Reply With Quote 
Here are a couple from shipspotting. SHe looks pretty good in their colors. Still needs a stripe I think.


Posts: 1967 | From: Boston, MA | Registered: Apr 2000  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 04-29-2010 02:52 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
Thanks Thad!
Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
dmwnc1
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Member # 3785

posted 04-29-2010 02:59 PM      Profile for dmwnc1   Email dmwnc1   Send New Private Message      Edit/Delete Post  Reply With Quote 
I had seen her last week on Crystal Serenity's webcam as she left Barcelona but didnt think anything of it...


Posts: 5650 | From: Clarksburg WV | Registered: Apr 2003  |  IP: Logged
DEIx15x8
First Class Passenger
Member # 14958

posted 04-29-2010 07:24 PM      Profile for DEIx15x8   Author's Homepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
Sounds like she's not having a very good honeymoon with Thompson. Anyone know if she had these issues before the transfer? Problems with food, activities, and lines are probably Thompson's fault but many of the ship issues seem like they would have been present previously or maybe the extended time listed after the accident caused issues.
Posts: 521 | From: Kutztown, PA | Registered: Apr 2008  |  IP: Logged
mike sa
First Class Passenger
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posted 04-30-2010 01:04 AM      Profile for mike sa   Author's Homepage   Email mike sa   Send New Private Message      Edit/Delete Post  Reply With Quote 
Sounds like a hasty and incomplete rufurb ?

I believe it is not yet fully crewed which would explain any service issues. Give her a few more weeks to settle in, it is rare to have a Maiden without some problems but these do on the face of it sound as if she should have had longer in dock to prepare her.

Has there ever been a ship that come out of refit not finished then ended up having to go back ? (excluding Island Princess 1 which was rammed by Regent Sea 4 days after leaving dry dock for refit).


Posts: 2272 | From: Durban, South Africa | Registered: Sep 2005  |  IP: Logged
Malcolm @ cruisepage
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Member # 301

posted 04-30-2010 07:57 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
Steve Read paints a rosier picture:

http://travel.sky.com/inspiration/blogs/Cruise-Diary


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
Grant
First Class Passenger
Member # 1000

posted 05-01-2010 06:13 AM      Profile for Grant   Email Grant   Send New Private Message      Edit/Delete Post  Reply With Quote 
Steve Read should have read a bit more!! He seems not to know that prior to Westerdam with Holland America, she was Homeric with Home Lines. I smile when know-it-all knows not much!!!
Posts: 834 | From: Victoria, BC, Canada | Registered: Jan 2000  |  IP: Logged
Neil - Ex P & O & PRINCESS CRUISES
First Class Passenger
Member # 5641

posted 05-01-2010 11:45 AM      Profile for Neil - Ex P & O & PRINCESS CRUISES   Author's Homepage   Email Neil - Ex P & O & PRINCESS CRUISES   Send New Private Message      Edit/Delete Post  Reply With Quote 
Grant

As a travel writer Steve Read reports on ships in service but has no real reason to check on all their history as that is not always of interest to those booking on the ship !


Posts: 2355 | From: Dunstable, Bedfordshire. 30 miles north of London | Registered: May 2005  |  IP: Logged
dmwnc1
Cruise Director
Member # 3785

posted 05-01-2010 12:13 PM      Profile for dmwnc1   Email dmwnc1   Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by Neil - Ex P. & O. S. N. Company.:
Grant As a travel writer Steve Read reports on ships in service but has no real reason to check on all their history as that is not always of interest to those booking on the ship !

Sort of like when news agencies get it wrong. No real reason to check the facts.


Posts: 5650 | From: Clarksburg WV | Registered: Apr 2003  |  IP: Logged
Neil - Ex P & O & PRINCESS CRUISES
First Class Passenger
Member # 5641

posted 05-01-2010 05:04 PM      Profile for Neil - Ex P & O & PRINCESS CRUISES   Author's Homepage   Email Neil - Ex P & O & PRINCESS CRUISES   Send New Private Message      Edit/Delete Post  Reply With Quote 
As this was a live link broadcast I would say it was unlikely that everything was checked.

But then there are some who never get anything wrong !


Posts: 2355 | From: Dunstable, Bedfordshire. 30 miles north of London | Registered: May 2005  |  IP: Logged
Tim in Fort Lauderdale
First Class Passenger
Member # 953

posted 05-01-2010 08:00 PM      Profile for Tim in Fort Lauderdale     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by dmwnc1:

Sort of like when news agencies get it wrong. No real reason to check the facts.


Her being Homeric is irrelevant to the target market - Brits. If Home Lines carried more than a dozen Brits per year, it would have been a record.

Add to that, only two years of her entire career were spent with Home Lines - so the 22 year balance of her career was spent with HAL and Costa, of which the British market is familiar.

Some days I think this board should be re-named Cruise Nit-Pick or Cruise Cynic.

It's getting as bad as Liners List.

Tim


Posts: 1468 | From: Fort Lauderdale, FL | Registered: Dec 1999  |  IP: Logged
dmwnc1
Cruise Director
Member # 3785

posted 05-01-2010 11:23 PM      Profile for dmwnc1   Email dmwnc1   Send New Private Message      Edit/Delete Post  Reply With Quote 
He could have simply said that 'she was built in 1986 originally for the Home Lines but spent the majority of her career with Holland America and Costa'. Simple and accurate. Not nit picking, but maybe affording the uninformed a little more detail. She was built in Papenburg and maybe some folks remember that too? Even though it was a link live broadcast it wasnt like someone just walked up and turned on a camera and stuck it in his face. I am sure he had prepared text. He is suppose to be an expert travel writer, no? According to simplonpc Home Lines were one of the most highly regarded of cruise lines, with superb purpose-built ships, when they were purchased by Holland America Line in 1988. Even though Homeric only spent two years with the Home Lines before Holland America bought her, Home Lines themselves have a nice distinguished history dating back to 1946. Not a long and distinguised as say Holland America, but maybe it was still worth a mention?
Posts: 5650 | From: Clarksburg WV | Registered: Apr 2003  |  IP: Logged
avalon1025
First Class Passenger
Member # 5383

posted 05-02-2010 12:58 AM      Profile for avalon1025   Email avalon1025   Send New Private Message      Edit/Delete Post  Reply With Quote 
I also picked up on the error in her past. I loved her as Homeric out of NY, great memories. I guess its irrelevant to mention Home Lines, but if it wasn't for them we would not be speaking of this ship as she wouldn't exist...
Posts: 331 | From: West Hollywood | Registered: Jan 2005  |  IP: Logged
dougnewman
First Class Passenger
Member # 11349

posted 05-02-2010 02:17 AM      Profile for dougnewman   Author's Homepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
Yes, Steve made a minor slip-up in saying that she was originally WESTERDAM, but this is a tiny detail. If nothing else, it would certainly have been more than sufficient to just say that she was the former WESTERDAM and COSTA EUROPA. Even in the US barely any of the cruising public has any idea what Home Lines was, let alone in a country from which it sourced virtually no passengers.
Posts: 2072 | From: Long Island, NY, USA | Registered: Sep 2007  |  IP: Logged
Michael534
First Class Passenger
Member # 2953

posted 05-02-2010 03:06 AM      Profile for Michael534   Email Michael534   Send New Private Message      Edit/Delete Post  Reply With Quote 
Let's give the guy a break. OK? I noticed that Steve didn't mention her time with Home Lines and I just let it go. Why wouldn't I?
I watched the video and enjoyed it very much and appreciate Steve for putting out there for us to see.
I understand that most of us are full of facts and figures and it's hard not to correct some things, and it really don't want to judge anybody for thier posts. What I do find unfortunate about this thread is that out of almost all the post above I don't see where anyone commented on the video itself!

That's kinda sad.

Michael


Posts: 483 | From: Washington DC | Registered: Apr 2002  |  IP: Logged
dmwnc1
Cruise Director
Member # 3785

posted 05-02-2010 03:15 AM      Profile for dmwnc1   Email dmwnc1   Send New Private Message      Edit/Delete Post  Reply With Quote 
If that had been a New York Times article or a story off of the Associated Press you experts would have been all over them. To not mention a part of a ships history because the target audience may not be familiar with it seems shortsighted. Why wouldn't you want to maybe broaden their horizons just a little? Heck, even in the US barely any of the cruising public has any idea what any cruise line is about, what ships are next to them in port, or the history of any cruise line or ship they have ever sailed on. But to inform them of a seemingly tiny unimportant detail may make them want to crack open a book and read into the past history of cruise ships in general, maybe pick up a book by Maxtone Graham? Become a real cruise ship buff? Or maybe we should just point them the way to the buffet line.
Posts: 5650 | From: Clarksburg WV | Registered: Apr 2003  |  IP: Logged
dougnewman
First Class Passenger
Member # 11349

posted 05-02-2010 03:55 AM      Profile for dougnewman   Author's Homepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by dmwnc1:
To not mention a part of a ships history because the target audience may not be familiar with it seems shortsighted.
It's a video diary about what it's like to be aboard, not a history of the ship.

If I were making that video I would almost certainly not mention Home Lines. I'd definitely mention that she was previously COSTA EUROPA, in the context of pointing out that she was new to the Thomson fleet. I might mention her HAL career before that, though I just as easily might not have. But her Home Lines origin would be irrelevant. It probably wouldn't even occur to me to mention it.

Saying the ship was originally WESTERDAM was an error, though certainly a forgivable one. But simply not saying she was originally HOMERIC was not an error; in fact it was a wise decision to leave out a piece of information that would be of interest to virtually none of the viewers of the video.


Posts: 2072 | From: Long Island, NY, USA | Registered: Sep 2007  |  IP: Logged
PamM
First Class Passenger
Member # 2127

posted 05-02-2010 05:29 AM      Profile for PamM   Author's Homepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
Steve is promoting cruising today as the front face of a travel company. As a 'new' ship for Thomson he has to say she was previously COSTA EUROPA, but any more than that is not necessary, unless he also wished to mention some of the other Thomson fleet were ex HAL vessels too. If one goes into that then the factual detail should be correct, it doesn't take 2 seconds to check. If it was my job I would not have mentioned HAL, it would mean little to any cruiser and might 'switch them off' watching; they don't want to know she is an old ship. If she had been sailing for a year or more for Thomson then any reference to COSTA EUROPA would not have been needed either.

99% of people looking at booking a cruise are not in the slightest bit interested in the history of any ship, just what they are going to get for their money in terms of the overall ship experience and the ports of call today, not yesterday.

Saying all that, I can't even watch the clip anyway so I don't know exactly what was said. But it will no doubt be mainly the good points. When Malcolm posted originally, I had read 2 bad and one good review, with entirely different opinions on the food, working TVs and so many things to do aboard there was no time to eat. All individual personal opinions that one can't really make a lot of.

Pam


Posts: 12176 | From: Cambridge, UK | Registered: Jun 2001  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 05-02-2010 11:54 AM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by PamM:
I had read 2 bad and one good review, with entirely different opinions on the food, working TVs and so many things to do aboard there was no time to eat.

I have now read a more positive review. Pam is right (as always ), it's all very subjective. Most new ships (or ships under new operators) have teething problems.

Steve's video diaries are always 'positive' in tone. I doubt if Sky Travel would use his work if he was over negative.

[ 05-02-2010: Message edited by: Malcolm @ cruisepage ]


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
Steve Read (sread)
First Class Passenger
Member # 788

posted 05-02-2010 03:00 PM      Profile for Steve Read (sread)   Author's Homepage   Email Steve Read (sread)   Send New Private Message      Edit/Delete Post  Reply With Quote 
Glad so many of you enjoyed the video of Thomson Dream.
Apologies to Grant and dmwnc1 for failing to mention her brief service as Homeric.
Next video (on Tuesday) will be from Gap's MS Expedition. Regrettably I won't be mentioning much about that ship's history (Kattegat, nf Tiger, Tiger and Ålandsfärjan) either!.
I will be showing you around the Mud Room however, which might make up for it.
Steve

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dmwnc1
Cruise Director
Member # 3785

posted 05-02-2010 03:26 PM      Profile for dmwnc1   Email dmwnc1   Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by sread:
Glad so many of you enjoyed the video of Thomson Dream.
Apologies to Grant and dmwnc1 for failing to mention her brief service as Homeric. Steve

Mr. Read, no apologies needed. It is your video, and aside from the 'debated' notation of her service as Homeric, it was well done and she looks comfortable, a welcome choice from the mega-mosters and floating amusment parks. I had the opportunity to tour her and have a luncheon onboard when she was Westerdam. I liked her then well enough. I just wish more of these were in service on this side of the pond.

I remember as a kid seeing a picture of Titanic on the cover of Sea Classics magazine, and from that day forward was hooked on liners and cruise ships. Many decades later I still like ship trivia and the smallest bit can send me researching on the internet for hours. I believe if a 'seed' is planted, you can cultivate a new budding ship historian that will carry on our traditions for the love of the historic side of this industry, otherwise it all dies away when we do and all of these experiences and all of this knowledge dies with us. Hopefully we can take some of the youth out there, plant that seed, and pass this torch and the love of the history of cruise ships and liners on to them. That is what my jest of posts above were about.


Posts: 5650 | From: Clarksburg WV | Registered: Apr 2003  |  IP: Logged
Ernst
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posted 05-02-2010 05:38 PM      Profile for Ernst   Author's Homepage   Email Ernst   Send New Private Message      Edit/Delete Post  Reply With Quote 
Frankly, I wish it were only such details one could complain about when reading articles about cruise ships. Standards in travel journalism are not the highest first place but when it comes to ships it's usually getting really bad. So I guess we should give Steve a break in this case - it is indeed not relevant in this context.
Posts: 9746 | From: Eindhoven | Registered: Jan 2005  |  IP: Logged
LeBarryboat
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posted 05-02-2010 08:46 PM      Profile for LeBarryboat   Author's Homepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
As soon as I noticed the error, I immediately went back to CT to see if anyone else noticed. LOL. I make mistakes too.. If I were doing the video, I may have mentioned that she was originally the Homeric, cause I had visited the ship as Homeric and recall seeing her in NY a few times. It's also interesting to note that she was stretched. I spent a lot of time on her as the Westerdam too. I don't hold it against you Steve for how you presented the ship. Keep up the great work!
Posts: 1955 | From: Minnesota | Registered: Jan 2005  |  IP: Logged
Neil - Ex P & O & PRINCESS CRUISES
First Class Passenger
Member # 5641

posted 05-03-2010 05:56 AM      Profile for Neil - Ex P & O & PRINCESS CRUISES   Author's Homepage   Email Neil - Ex P & O & PRINCESS CRUISES   Send New Private Message      Edit/Delete Post  Reply With Quote 
The video is on the British website for Sky Travel.

It would be unlikely that many British people would have heard of Home Lines, when the ship entered service, as she was intended for the American market.

I think Steve gave an excellent report.


Posts: 2355 | From: Dunstable, Bedfordshire. 30 miles north of London | Registered: May 2005  |  IP: Logged

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