Cruise Talk: Do cruise lines read these boards?

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Topic: Do cruise lines read these boards?

CRUISOLOGY
First Class Passenger
Member # 1693

posted 11-25-2000 10:39 AM

The message is the same as the question. This board is great for consumer info. which is very good. But do you think the responses ever change the ways the cruises lines do business.

Posts: 29 | From: Mt Pleasant, SC USA | Registered: Nov 2000 | IP: Logged

trailhiker
First Class Passenger
Member # 1674

posted 11-25-2000 01:00 PM

They should read the boards, but just as important, future passengers should read them. I trust fellow cruisers more than the ad agencies and CEO's that write the brochures. NCL (or the powers that be there) probably would like to personally wring my neck.

Posts: 46 | From: North Conway, NH 03860 USA | Registered: Nov 2000 | IP: Logged

DAMBROSI
First Class Passenger
Member # 100

posted 11-25-2000 02:40 PM

To be honest, I don't think they care one bit that we want smaller ships. No ice rinks, no
rock climbing smokestacks.
Too much glitz is waaaaayyy too much for us.
They keep most of their vessels small in Europe, they have the right idea.
The lines here in the states just DON'T WANT TO
DO IT. And shame on them.

Posts: 2554 | From: Florida, USA, Where the Legend SS NORWAY sailed from. Moving back to FL next yr. | Registered: May 99 | IP: Logged

Malcolm @ cruisepage
Cruise Director
Member # 301

posted 11-25-2000 06:54 PM

I doubt it, they are too busy counting thier money!

Dambrosi, "We" like small ships but the general public is having a love affair with mega-ships!

Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago! | IP: Logged

tomc
First Class Passenger
Member # 1624

posted 11-25-2000 10:51 PM

Any company worth being in business should be reading the message boards. If nothing else, they can pick up on things that go wrong (or right) during cruises. As far as us designing their ships (I think that's going on at the HAL site on Cruise Critic), forget it; I'm sure there is a lot of high-level research going on all the time.

Posts: 78 | From: Wilkes-Barre PA USA | Registered: Oct 2000 | IP: Logged

Willy Paul
First Class Passenger
Member # 473

posted 11-27-2000 04:09 PM

I am sure they do. A few years ago I wrote a positive letter tothe editor of a travel magazine. In it I said I was cruising with the line (Celebrity ) in the near future.
Prior to our sailing we were upgraded 5 categories,we had dinner with the captain, drinks etc. before and after dinner with the captain, flowers in our cabin, and few other small items.

If they read a letter to the editor, then they sure read these posts.

Posts: 151 | From: Auburn, Ma. | Registered: Jul 99 | IP: Logged

joe at travelpage
Administrator
Member # 622

posted 11-27-2000 10:11 PM

I can tell you that they do indeed read the boards. In fact, some cruise lines actually have employees whose responsibilities include monitoring what is said about them on the Internet - I've been contacted by them regarding posts made on this site.

Joe at TravelPage.com

Posts: 29976 | From: Great Falls, Virginia | Registered: A Long Time Ago! | IP: Logged

Paddy
First Class Passenger
Member # 357

posted 11-28-2000 03:03 PM

(Joe, please forward the following messages to all the cruise lines you are in correspondance with.
Thanks, Paddy)

"Can I just state for the record I love your cruise ships, your employees, your food, and your cruise line in general. You are great. If 'twere possible I would marry your cruise line. I would tell every person I meet to go on your wonderfully fabulous, fabulously wonderful cruise line."

Nudge nudge wink wink say no more,
Paddy.

Posts: 763 | From: Belfast, Ireland | Registered: Aug 99 | IP: Logged

Malcolm @ cruisepage
Cruise Director
Member # 301

posted 11-28-2000 04:00 PM

quote:
Originally posted by joe at travelpage:I can tell you that they do indeed read the boards. - I've been contacted by them regarding posts made on this site.

Wow Joe, it sounds a bit like 'big Brother'. Have they ever asked you to delete someones comments?

Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago! | IP: Logged

Green
First Class Passenger
Member # 171

posted 11-28-2000 09:00 PM

quote:
Originally posted by Malcolm:
Wow Joe, it sounds a bit like 'big Brother'. Have they ever asked you to delete someones comments?

Malcolm - very pertinent question!

Posts: 2913 | From: Markham, Ontario, Canada | Registered: Jul 99 | IP: Logged

Green
First Class Passenger
Member # 171

posted 11-28-2000 09:18 PM

Willy Paul -
Bully for you!!! Ther's more to this than a 'positive letter'.

I've been 'positive' about HAL ships for years now - never received so much as a daisy - never mind flowers in my cabin!
Where did I go wrong - what's your secret?

Posts: 2913 | From: Markham, Ontario, Canada | Registered: Jul 99 | IP: Logged

Mercy
First Class Passenger
Member # 322

posted 11-28-2000 11:50 PM

Way to "suck up" Paddy!
I hope they are reading all the negative reaction to the new Freestyle cruising.I was very happy when RCCL stopped charging extra for a lot of things. I also think they should read reviews. Maybe they can find out what some of their employees are up to?
Green.. I have been saying GLOWING things about Celebrity for years. If any of you nice Celebrity people want to send some wine to room 7000 on the Millennium, on Jan. 21, I would say many more nice things

[This message has been edited by Mercy (edited 11-28-2000).]

Posts: 697 | From: Stanwood, Wa. USA | Registered: Sep 99 | IP: Logged

Scottylass
First Class Passenger
Member # 420

posted 11-29-2000 02:38 AM

Hello I. (Green)

That is funny "not so much as a Daisy", I got a laugh at that. It seems that we fall into the category that we have to work for everything that we want in life, no such luck to get free anything eh.....

Cheers
M.

[This message has been edited by Scottylass (edited 11-29-2000).]

Posts: 648 | From: Stirlingshire, Scotland | Registered: Jul 99 | IP: Logged

JohnM
First Class Passenger
Member # 1246

posted 11-29-2000 06:59 AM

I wonder if cruise lines have PR people who pose as ordinary cruisers to post on these boards. Does anyone who posts here always seem to come to the defense of certain cruise lines or otherwise try to put a positive spin on any troubles being discussed? Let the witch-hunt begin!

John

Posts: 40 | From: Georgia, USA | Registered: Apr 2000 | IP: Logged

Malcolm @ cruisepage
Cruise Director
Member # 301

posted 11-29-2000 07:30 AM

JohnM, we all have our favourites

Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago! | IP: Logged

Paddy
First Class Passenger
Member # 357

posted 11-29-2000 02:13 PM

I am officially pleading my innocence. I really don't work for Airtours plc. Just out of curiosity, how would you find out if I was lying? Put me on an Airtours ship for a week and see if I melt? Please feel free to try. Tehehe.

And before y'all get any ideas, "sucking up is a way of life, it's not just something you do when it suits you.

Paddy.

Posts: 763 | From: Belfast, Ireland | Registered: Aug 99 | IP: Logged

Gerry
First Class Passenger
Member # 168

posted 11-29-2000 04:52 PM

I work for a cruise line and quite close to the seat of power.
I read this page as often as I can as it benefits me in my job to do so. Information is power as they say

When I submit comments though, its as a private individual and not as an employee of the Line. I would never ask Joe or Malcolm to change or withdraw anyone else's comments nor , do I imagine, they would ever consider doing so for a split second anyway.

Posts: 315 | From: Miami, Florida, (originally from UK) | Registered: Jun 99 | IP: Logged

Green
First Class Passenger
Member # 171

posted 11-29-2000 09:41 PM

Scottylass - you got that right!

Posts: 2913 | From: Markham, Ontario, Canada | Registered: Jul 99 | IP: Logged

CrusinAngel
Just Boarded
Member # 1453

posted 12-06-2000 11:53 PM

I, too work for a cruise line-seeing as I work shoreside, I'm curious about what goes on onboard that we don't hear after the cruise sets sail...

Posts: 8 | Registered: Jul 2000 | IP: Logged

Jkm7
First Class Passenger
Member # 1352

posted 12-07-2000 09:35 AM

For those cruiseline employees who have responded...is any action ever taken or suggestions found on these boards acted upon?

Can you remember an instance when a change was made because of comments posted by passengers on a bulletin board? Just curious.

Posts: 37 | From: USA | Registered: Jun 2000 | IP: Logged

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