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» Cruise Talk   » Cruise Lines   » Tipping Survey (Page 1)

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Author Topic: Tipping Survey
joe at travelpage
Administrator
Member # 622

posted 02-20-2001 04:38 PM      Profile for joe at travelpage   Author's Homepage   Email joe at travelpage   Send New Private Message      Edit/Delete Post  Reply With Quote 
Since tipping is always a hot topic on this board I thought I would share a recent survey I was asked to complete by one of the major cruise lines.

Click here for a copy of the survey.

Note: I have changed the name of the line to Cruise Line X but you will probably be able to figure out who was conducting the survey.

Joe at TravelPage.com


Posts: 29976 | From: Great Falls, Virginia | Registered: A Long Time Ago!  |  IP: Logged
CTrail
First Class Passenger
Member # 64

posted 02-20-2001 06:47 PM      Profile for CTrail     Send New Private Message      Edit/Delete Post  Reply With Quote 
DamDamDam

Peter


Posts: 332 | From: Kitchener, ON Canada | Registered: Apr 99  |  IP: Logged
Colin
First Class Passenger
Member # 1676

posted 02-21-2001 04:10 AM      Profile for Colin   Email Colin   Send New Private Message      Edit/Delete Post  Reply With Quote 
I think this will prove to them what they probably suspect already. That most people don't understand different lines tipping policies.

Of the fourteen or fifteen cruises we have done so far all have been either 'no tipping' or 'tips included in the price', which amounts to pretty much the same thing. This year will be the first with tips being automatically added to our onboard account. We'll see how it goes.


Posts: 283 | From: Inverness, Scotland | Registered: Nov 2000  |  IP: Logged
sympatico
First Class Passenger
Member # 797

posted 02-21-2001 08:41 AM      Profile for sympatico     Send New Private Message      Edit/Delete Post  Reply With Quote 
Joe - I didn't get one of those surveys - any particular person or dept. send it to you? It is obvious what cruise line it is.
Posts: 3305 | From: Toronto, Ont. Canada | Registered: Jul 99  |  IP: Logged
Mercy
First Class Passenger
Member # 322

posted 02-21-2001 09:42 AM      Profile for Mercy     Send New Private Message      Edit/Delete Post  Reply With Quote 
I don't like the tips being automatically added to your account.Where is the incentive to give us better service? I would like to be able to put the tips on my credit card however, instead of my vacation cash.I was a little irritated that on Celebrity you have to tip the head housekeeper as well as the room steward.
Posts: 697 | From: Stanwood, Wa. USA | Registered: Sep 99  |  IP: Logged
gohaze
First Class Passenger
Member # 586

posted 02-21-2001 10:08 AM      Profile for gohaze   Email gohaze   Send New Private Message      Edit/Delete Post  Reply With Quote 
Colin...that including tips. and even insurance and port charges etc, seems the norm in the UK. I was checking the difference on one cruise in a UK brochure with a American one and finally, because they had the air included as well, I got it to the cruise only part was basically the same. However, the air was very different, and the clause in the small print which said insurance was mandatory - you could only use your own if you could show it was equally as good as the company one - was excessive.

The tips included part tho' I guess is because Brits are notoriously poor tippers!!!
...peter


Posts: 1909 | From: Vancouver.BC | Registered: Sep 99  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 02-24-2001 07:44 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
The tips included part tho' I guess is because Brits are notoriously poor tippers!!!
...peter[/B]

Yes Peter, we are! We expect people to do a good job because of their training and pride! Tiping allows employers to keep the staffs wages unrealistically low!

I see tipping as a hidden cost. When I book a cruise, I always forget to take into account the expected tip-rate!

(Just a Brits view!)

[This message has been edited by Malcolm (edited 02-28-2001).]


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
Blizzard54
First Class Passenger
Member # 1824

posted 02-25-2001 11:58 PM      Profile for Blizzard54   Email Blizzard54   Send New Private Message      Edit/Delete Post  Reply With Quote 
This always "hot" topic of tipping takes on a new wrinkle now in the North American market. In the past we have had the one "no tipping required" line and all other feed us there "guidelines". Now that we have ships with open dinner seatings they are going to "automaticly adding it to you bill" (you do have the option of changing the amount or not tipping.) That could be a little uncomfortable to go to the purser and say "I am not tipping". Our most recent cruise,
(last month) all lunch's and breakfast's (except the last morning) were open seating. Service was OK but not as good and dinner with out "regular" waiter. I believe that open seating at dinner is NOT an improvment. just maybe the tipping will reflect that...

Posts: 118 | From: Seattle,WA | Registered: Feb 2001  |  IP: Logged
Tobye
Just Boarded
Member # 1828

posted 02-27-2001 06:09 PM      Profile for Tobye     Send New Private Message      Edit/Delete Post  Reply With Quote 
Tipping has been added to our bill on the Grand Princess. We ate in the Horizon for breakfast and lunch, The waiters did not even refill our coffee cups. Last year on Sea Princess they could not get to usfast enough. Now you can get your own drinks and refills. It was 6.50 per day per person for the wait staff. We finally made reservations at personal choice when we got a good waiter and tipped them extra. Before that they could not even get our oders straight. We have neverhad that on Princess before. I hope they rethink personal choice in all their dining rooms.
Posts: 3 | From: Baltimore, Md. USA | Registered: Feb 2001  |  IP: Logged
jmfleser
First Class Passenger
Member # 1141

posted 02-28-2001 09:28 AM      Profile for jmfleser   Email jmfleser   Send New Private Message      Edit/Delete Post  Reply With Quote 
We tried to alter our tips on an NCL cruise we took last month. It was not a pleasant experience. Like Mercy, I would like to continue putting the tips on our credit card but I want to decide how much and to whom.
Posts: 183 | From: Esperance, NY USA | Registered: Mar 2000  |  IP: Logged
Mary
First Class Passenger
Member # 316

posted 03-02-2001 08:13 AM      Profile for Mary   Email Mary   Send New Private Message      Edit/Delete Post  Reply With Quote 
We just sailed Celebrity and I felt everyone deserved the minimum or more. However, I do object to tipping the head housekeeper and restaurant manager. I understand what they do and why it's valuable but I very much object to tipping someone I've seen only once or never. In fact, on her envelope the head housekeeper wrote in her broken English "Please hand over to XXXXXX (the cabin attendant)" She unwittingly hit the nail on the head -- I felt as if I was being held up!

Posts: 35 | Registered: Jan 99  |  IP: Logged
Amerikanis
First Class Passenger
Member # 1835

posted 03-02-2001 02:08 PM      Profile for Amerikanis   Email Amerikanis   Send New Private Message      Edit/Delete Post  Reply With Quote 
Oh, i am a member of Alcoholics Anonymus.

And the founder of an new, world-wide organisation, which will become very important:

NON TIPPERS ANONYMUS!

At the present, we are two members, my wife and i.

But, i expect much more in the future!


Posts: 1034 | From: Gutach, Black Forest, Germany | Registered: Mar 2001  |  IP: Logged
marble
First Class Passenger
Member # 1122

posted 03-14-2001 09:00 PM      Profile for marble   Email marble   Send New Private Message      Edit/Delete Post  Reply With Quote 
I have'nt been on that many cruises, but I want to be able to tip based on the service I received. So far I have tipped more than the recommended amounts because I feel they earned it. I don't want someone to tell me I have to tip x # of dollars if I feel they did'nt earn it. So I would not want to have it added to my account. I imagine it would be very difficult to have anything changed if you did'nt feel the service deserved the amount charged. I would like the idea of being able to put tips on credit card, as long as I could be sure of how it was divided.
Posts: 14 | From: Ga | Registered: Feb 2000  |  IP: Logged
James
First Class Passenger
Member # 1351

posted 03-16-2001 01:58 PM      Profile for James   Email James   Send New Private Message      Edit/Delete Post  Reply With Quote 
A very interesting survey, and obvious whose it was. Even if tipping is "not allowed" some people will extend a gratuity anyway. They did in China where tipping was considered an insult. The Chinese have now modified their behaviour and understand the extreme desire of Americans to give away their money, and accomodate it! It would be better if the staff salaries was included in the price of the trip and nominal rewards for extra service was all that was appropriate.
Posts: 202 | From: Illinois, Home of Lincoln and great graft | Registered: Jun 2000  |  IP: Logged
ybobbi
First Class Passenger
Member # 1786

posted 03-16-2001 08:13 PM      Profile for ybobbi   Author's Homepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
I feel that tipping is just part of the cruise. Most of the policies on tipping are correct along with the service you receive. Now what I do not like is when they advise you to tip the manger of the dining room, and he never he said a word to us. Also the 15% at the time a drink is serviced to you is good. After all there are hundreds of people serving drinks on these ships, how could they spilt the tips fairly if not from each order, for the hardest worker.
Posts: 24 | From: ca | Registered: Feb 2001  |  IP: Logged
cruisernh1
First Class Passenger
Member # 1864

posted 03-19-2001 07:40 AM      Profile for cruisernh1     Send New Private Message      Edit/Delete Post  Reply With Quote 
Great service great tip. We had a great restraunt mgr once we gave him a healthy tip. most of the time they show up at your table the day before tipping.
Posts: 35 | From: Tilton,NH,USA | Registered: Mar 2001  |  IP: Logged
Deck 9 001
First Class Passenger
Member # 1716

posted 03-19-2001 11:48 AM      Profile for Deck 9 001     Send New Private Message      Edit/Delete Post  Reply With Quote 
Hi James,

Are you sure the Chinese are good tippers?
I have been living in Taiwan for 15 years now, and travel extensively to Hong Kong and Mainland. My observations of "their" tipping is somewhat lacking.
Also at my restaurant here in Taipei, if a Taiwanese leaves a tip to my wait staff, they are schocked!!!

Regards,
Mike


Posts: 939 | From: Taipei, Taiwan (originally New York) | Registered: Dec 2000  |  IP: Logged
Deck 9 001
First Class Passenger
Member # 1716

posted 03-19-2001 11:54 AM      Profile for Deck 9 001     Send New Private Message      Edit/Delete Post  Reply With Quote 
Please disregard that "c" I put in the word shocked!
It must have been my fingers, or the Heineken!!!
Regards,
Mike

Posts: 939 | From: Taipei, Taiwan (originally New York) | Registered: Dec 2000  |  IP: Logged
bubbles
First Class Passenger
Member # 1415

posted 03-20-2001 11:36 AM      Profile for bubbles   Email bubbles   Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
The tips included part tho' I guess is because Brits are notoriously poor tippers!!!
...peter[/B]

I think this is probably because we actually prefer to pay the proper going rate for a service rather than an artificially low rate which needs to have a boost to get it up to a realistic living wage.

I think most Brits would agree with this preference and most US would rather pay the tip and have staff 'perform' for their tips. I know that when I have cruised sometimes in the past the over familiarity some staff have displayed, obviously in order to earn their tip, has been something I have not really been comfortable with but the Americans all seem to love it. That must be a cultural difference don't you think?


Posts: 133 | From: England | Registered: Jul 2000  |  IP: Logged
Green
First Class Passenger
Member # 171

posted 03-21-2001 08:02 PM      Profile for Green     Send New Private Message      Edit/Delete Post  Reply With Quote 
bubbles - Off topic I know but do you tip the hairdresser or the barber?

For what I pay for a cut, shampoo and set here in Toronto, I begrudge paying a tip and don't - I give a gift at Christmas.


Posts: 2913 | From: Markham, Ontario, Canada | Registered: Jul 99  |  IP: Logged
bubbles
First Class Passenger
Member # 1415

posted 03-22-2001 09:54 AM      Profile for bubbles   Email bubbles   Send New Private Message      Edit/Delete Post  Reply With Quote 
Hi Green

Yes I also do the gift at Xmas as I am a regular at the hairdresser and my hairdresser is the proprietor of the salon, neither do I tip the beautician. I would rather not pay tips and no-one gives me one! I work in a hospital and give just as much service and personal attention when required but do not expect a tip (and do not receive them). The whole subject of tipping seems such an out of date way of behaving and although we still do it there seems to be little consistency as to why and the real reasons for it. I think my, and others, particular beef with cruise staff tipping is the 'advised' (expected) amount to tip which seems to be such a large part of the wage rather than a little extra in appreciation of good service. If I went to the hairdresser and the price list included a suggested tipping rate I would probably feel coerced into giving it but would not be at all happy about it, although I am aware of the contradition when dining and the service charge (in UK at any rate) is an extra 10% which because we are conditioned to pay it we do pay, if satisfied with the service. In hospital nurses (again in UK at any rate) are notoriously poorly paid and they are not tipped by patients who have probably had life saving and certainly life enhancing personal treatment, they usually get a box of chocolates to share!! The whole thing is the most hypocritical subject, on our last cruise on the morning of departure (day after receiving her tip) our cabin stewardess, who was my best friend the day before and whom I could not escape each time I left the cabin, cut my husband and myself dead. It was so stark and obvious that you could not help realising what had happened. We laughed about it as it really proved a point, she was not interested or sincere in her behaviour while we were on board - no-one could keep up that gushing all the time - however, we tipped the recommended amount did her behaviour mean she was not pleased with it or that now she was no longer in line for another tip from us she was not interested?


Posts: 133 | From: England | Registered: Jul 2000  |  IP: Logged
Green
First Class Passenger
Member # 171

posted 03-22-2001 10:48 AM      Profile for Green     Send New Private Message      Edit/Delete Post  Reply With Quote 
bubbles - You're a gal after my own heart - hairdresser owns the salon, connected to service industry, etc. etc.

We do selectively tip on cruises and fortunately have not had your experience of being ignored the following day - does make you think!

Happy Cruisin'


Posts: 2913 | From: Markham, Ontario, Canada | Registered: Jul 99  |  IP: Logged
Jules
First Class Passenger
Member # 1529

posted 03-23-2001 11:15 PM      Profile for Jules        Edit/Delete Post  Reply With Quote 
Bubbles I could not agree more. I do not like the practice of tipping for everything and everbody. It is demeaning to the individual and can result in the kind of situation you describe.

People should be paid a rate for the job and not have to depend on tips to make a living. Tipping should be the icing for a job well done and done by exception.

I was in American (on land) in January this year and could not believe how bad things were with regards to the expectation of a 15% (or more!) tip. With due respect to the US posters the sytem is crazy from a British perpective. In one of the restaurants in the Hotel we stayed in the "service" charges which were automatically added to the bill amounted to 25% of the cost of the meal. The service had been pathetic so we did not leave the charge and asked to see the manager to tell him why.

In general the service in the hotel (which was 5*) was poor as there was a large conference on and the only people the staff were interested in were the delegates (who were leaving major tips and buying champagne by the case at 15% service charge) yet the maid, concierge, driver, doorman etc etc still expected a tip. I was so annoyed about it all I wrote to the owners while we were still staying there and to be fair they responded by apologising and sending a very large basket of their merchandise (think mouse).

The point to this is that if the staff have an automatic expectation of receiving 15% from everyone regardless they will not make an effort. On cruise lines if as some of us suspect the tip is part of the wage then add it to the price by all means and leave people to reward genuine good service as they see fit.


Posts: 136 | From: Scotland | Registered: Aug 2000  |  IP: Logged
bubbles
First Class Passenger
Member # 1415

posted 03-25-2001 03:18 PM      Profile for bubbles   Email bubbles   Send New Private Message      Edit/Delete Post  Reply With Quote 
Hear Hear!!
Posts: 133 | From: England | Registered: Jul 2000  |  IP: Logged
hooked on cruising
First Class Passenger
Member # 1221

posted 03-25-2001 04:12 PM      Profile for hooked on cruising   Email hooked on cruising   Send New Private Message      Edit/Delete Post  Reply With Quote 
Thank God to hear some common sense discussion around tipping, I think everyone is so scared of sounding cheap that we all pretend that we agree with the min or max tipping policy. While on the Sensation we tipped everyone the min rate but reversed the asst waiter and the waiter, The asst waiter did a hell of a job the waiter was useless. I did not want to tip him at all but my husband said we had to it would be rude not to. We found out on the last day that the other passengers at our table had not tipped him and had left less than the recommended rate for everyone else. We wondered why we were the only ones who had filled in the outside of the envelopes with all our personnel information, names cabin # etc. Next time I will go with my gut feelings and not feel that I have to tip just because they left an envelope.
Posts: 243 | From: London,Ontario,Canada | Registered: Apr 2000  |  IP: Logged

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