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In German Law, you must put in your claims on Board and tell them Facts, what is wrong.
They must have a little time, to do better. If it is not possible, to help you, then you have an Reason for an Claim.
Difficult are things like: the food was not Tasty,the Cabins are small, there are a lot of Children and it was loud...
1st, Point: Every Person likes other Spices and Tastes. So if the food is not very bad, this is NO REASON
2nd Point: You can inform, BEFORE you book. Cabins on the AZUR start in the cheapest Category with 8,8 square Meters. THIS IS SMALL, and you can KNEW THIS BEFORE!!
3rd. Point: Of course there are a lot of Children. It was an Christmas Cruise, when the Schools are closed. The Company works with a lot of Italians, where Children can do, what they want. They are not as disciplined as British or Germans...You can knew this before. THIS IS NO REASON.
So, specify your Problems. Then i can tell you the German Sight of the Things. It may be, that British Courts see it different. Festival is no Company, which will please you. They send you an formal Letter and negociate your Problems, as i knew.
I had this in 1995 on the....
...you can guess it: Azur!!!
Have not put in a complaint, but did mention many faults on their comment sheet.
Will not sail with Festival again.
At the Moment, when they tell us by Board Radio System, we are about 40 Miles from Sousse, and had sunny Weather and a Calm Sea.
It is not possible, that there was an Storm. They save the Harbour Taxes...
At the same Cruise, there are a French Group on Board. They got free Table Wines and special Food by french Speciality Cooks.
We got the normal food and no Wine...
Later they tell us, the French are a group and pay higher Prices.
...but in our Brochure in Germany, there was no Notification, that it is possible to have an Special Service on Board of the Ship.
Our Brochure tells us, all is equal except the Position and Category of the Cabins...
Do not worry. Book in Future Celebrity. It IS BETTER!!
FESTIVAL: CELEBRITY:
The entertainment was ok. My only complaint was what I percieved as the French passengers being pushy and rude.
It would be difficult to compare a cruise on the Flamenco to cruises I've taken on Princess or Celebrity. They're very different experiences. Cruise ship travel is often described as traveling in a floating hotel. A Festival cruise is like a floating European hotel.
If what you describe is the norm rather than the exception they better get their act together. As competitive as the cruise industry is, they can't afford to subject passengers to poor service, food, etc.
If anyone else has had a good experience with Festival I would like to hear about it. Likewise any disappointing one as well.
It was the last Carribean cruise of the season - they would be repositioning to Europe at the end of our cruise. We found the crew to be quite rude. We were the only non-French speaking couple at our table and were, for the most part, ignored by our waiter. He would chat and laugh with the other couples (in French) while he took their orders, and then just say "Yes?" to us and walk away without even a "Thank you". At breakfast one morning, I asked for a glass of water. After waiting about 1/2 hour (they were busy), I finally got up and went out to the bar and BOUGHT a bottle of water.
The walls of our cabin were paper-thin and were heard every snore and snort made by the gentleman on one side, and every door slam and telephone call made by the couple on the other side of us.
We told our TA about it when we got back home and she offered to file a complaint for us. We decided not to file one, as we had complained about the sevice on their comment card and also put our names and address on it.
Never again!
We leave this coming Sunday on the Maasdam. I can't wait!
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