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Author Topic: Privilege of the Sea
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 06-19-2006 04:03 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
No, it's not a new RCI newbuild!

We often get very different opinions about the same ship, even the same cruise. I wonder how much difference your status, and who you are, makes to the experience provided on a mass market ship.

For example:

Does it really improve your experience if you are a member of the loyalty programme?

If you purchase top suite, do you get better food and service in the bar and the main dining room?

If you are a media type or minor celebrity like Joe Koshuta, do you get treated better?

[ 06-20-2006: Message edited by: Malcolm @ cruisepage ]


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
Matts
First Class Passenger
Member # 4120

posted 06-19-2006 04:11 PM      Profile for Matts     Send New Private Message      Edit/Delete Post  Reply With Quote 
I found it makes a difference on land and airlines but never noticed anything on cruise lines - frankly I think the loyalty things are an utter waste of time. But then perhaps with cruising different lines so often I've never got far enough up the ladder to notice!
Posts: 829 | From: London, United Kingdom | Registered: Sep 2003  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 06-19-2006 04:15 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
Yes, RCI gave me a free 'welcome Back' Bum Bag (Fanny Pack) and a book of silly 10% off vouchers. Now it would take a hell of a lot more than that to win my loyalty.

You do not need to be Einstein to realise that the vouchers are designed to encourage you to spend money on things you did not want, yet make you think you are saving money.

Great food, great service and low prices are the most likely to win my loyalty.

[ 06-19-2006: Message edited by: Malcolm @ cruisepage ]


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
Matts
First Class Passenger
Member # 4120

posted 06-19-2006 04:18 PM      Profile for Matts     Send New Private Message      Edit/Delete Post  Reply With Quote 
What would get me back would be an automatic discount or upgrade guarantee. I manage to get upgrade about one cruise in five, and so far it is ALWAYS on lines where I am a first time passenger, booked directly, well in advance at a heavy discount - go figure!

Instead one gets a reduction on further onboard spend and 'fanny packs' - doesn't really float my boat I'm afraid.

At least airlines give you lounge access, priority baggage, waitlisting and upgrades. And earning status with them is an awful lot cheaper than with cruise lines.

[ 06-19-2006: Message edited by: Matts ]


Posts: 829 | From: London, United Kingdom | Registered: Sep 2003  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 06-19-2006 04:27 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
...I remember that the RCI cabin steward handed me my vouchers as if they were 'priceless'. He even ticked our cabin number from a list to confirm that we had actually been given this treasure!

I actually left them in a bar onboard the ship. I was so distraught I rushed back (well 24 hours later) and asked if they had found them. Believe it or not, they phoned security and a guard delivered the actual 'lost' ones back to my cabin!

Still, imagine what would happen if they fell into the wrong hands, such as a first time passenger. They might go straight to Johnny Rockets and get a free milk shake then book a Spa session for $300 and save $30. It just does not bear thinking about.

They are so life changing, people even trade them on E-Bay

P.S. Its says on my RCI .I.D. card 'Gold Member'.

I though they were advertising the Austin Powers movie of the same name.

[ 06-19-2006: Message edited by: Malcolm @ cruisepage ]


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
Frosty 4
First Class Passenger
Member # 5826

posted 06-19-2006 04:44 PM      Profile for Frosty 4   Email Frosty 4   Send New Private Message      Edit/Delete Post  Reply With Quote 
We had a supposed upgrade once on RCI which in effect was very bad as the cabin was way forward and near the area jst behind all the anchor equipment. It was VERY noisy. The only good thing was the Excellent room steward who really went out of his way to make our cruise memorable.
Did get an upgrade to a suite on our Panama Canal cruise. Maybe that was due to what we paid.We usually get a balcony stateroom. The thing that got me though was our dining couple had gotten a BIG Suite(Royal) and they said they had purchased an inside cabin. Figure that!!!!?????
We find that RCI perks are better than Celebrity even though Celebrity is suppose to be upscale. Diamond/Elite status.
Most of the time they never have the robes in our cabin and we have to ask for them.
In all honesty I never felt any upscale treatment whether we had an ocean view,balcony, or suite. Except once as mentioned(cabin steward).
Let's face it with 2500-3000 passengers your just another face in the crowd.
Frosty 4

Posts: 2531 | From: Illinois | Registered: Jul 2005  |  IP: Logged
Steve Read (sread)
First Class Passenger
Member # 788

posted 06-19-2006 05:00 PM      Profile for Steve Read (sread)   Author's Homepage   Email Steve Read (sread)   Send New Private Message      Edit/Delete Post  Reply With Quote 
I fall into all three of your categories Malcolm! I go on ships both as a paying passenger (the first two categories below) and as a journalist.

Crown & Anchor and Captain's Club (RCI and Celebrity): Doesn't really make a lot of difference to me apart from an extra bowl of flowers, some vouchers I never use, and the occasional fluffy bathrobe -- I always chuckle when, looking up at the ship, you see people standing on their balconies in them. Or worse, when the occasional poseur walks to the pool wearing one! Main benefit is getting the brochures, newsletters and other bumph through the post before everyone else. Concierge Class on Celebrity is good for queue-jumping into the premium restaurants.

Top suite: It's a matter of perception. I've always found the cabin stewards' service is the same high standard whatever deck or cabin I'm in. If I'm in a small one, no matter how diligent the steward, I always leave them an impossible task of tidying everything away. In a good year when I can afford a bigger cabin there are more places to put things away, which means the room looks tidier. The restaurants and bars don't know what cabin you're from so it makes no difference - occasionally on smaller ships they'll notice the cabin number and say "Mmm, very nice cabin Mr Steve" but that's all.

Journalists: I'll be in trouble for revealing our secrets... ah well, here goes...

When we're on there working, we're usually in an organised press pack, a small gang of us onboard for a three or four day sector. Or - as in the Century last week - a few dozen of us, alongside a shipful of travel agents and trade.

And yes, we do get special treatment. Not necessarily posh cabins (although it's unlikely that we'll be put on Deck 2 fwd over the thrusters!) but we'll usually have a meal in each of the premium restaurants and often be given bridge and galley tours. Cabin stewards and bar staff are no different, but the restaurant staff are sometimes a little more attentive than normal -- we usually have a badged PR "minder" from the cruise line with us which is a bit of a clue. And we'll be given an escorted tour of every public space to make sure we've seen everything.

You could argue that we're not going to write a warts-and-all critical review because we've been wined, fed, bought and paid for. That's not the case, and here's why... The cruise line has no "copy approval" on what we write. If they did, or if we said "everything's fantastic" when it obviously is not, we would be exposed as frauds the next time a reader went on the ship. And there goes our reputation. I don't mean we're going to nit-pick (eg "the coffee's awful") but we won't heap undue praise either. We look at the product, the price and the target audience -- and write it up accordingly. We'll compare, say, Thomson Spirit with Legend Of The Seas and Queen Mary 2, and point out the differences -- but that doesn't mean we'll rubbish any of them without just cause.

As for celebrities on board ... Joe will have to answer that one!


Posts: 926 | From: Locksbottom, Kent, England | Registered: Jul 99  |  IP: Logged
greybeard
First Class Passenger
Member # 5284

posted 06-19-2006 05:03 PM      Profile for greybeard     Send New Private Message      Edit/Delete Post  Reply With Quote 
Uma Thurman sailed on the July 9 Queen Mary Transatlantic from New York to Southampton.

I don't suppose she had to stand in line for too long at the Brooklyn check-in desks.


Posts: 587 | From: London | Registered: Dec 2004  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 06-19-2006 05:14 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
She could queue jump my place anytime.

I saw Rod Stewart and his wife boarding the QM2 followed by two bell boys (in traditional red uniforms) carrying their hand luggage and the Social Hostess in tow.

Oddly Mrs M and I were carrying our own bags? There must have been a mistake.


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
Steve Read (sread)
First Class Passenger
Member # 788

posted 06-19-2006 05:17 PM      Profile for Steve Read (sread)   Author's Homepage   Email Steve Read (sread)   Send New Private Message      Edit/Delete Post  Reply With Quote 
You weren't wearing your thigh-hugging leopard-skin trousers, Malcolm. If you were, it could have been so different...
Posts: 926 | From: Locksbottom, Kent, England | Registered: Jul 99  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 06-19-2006 05:19 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by sread:
You weren't wearing your thigh-hugging leopard-skin trousers, Malcolm.

I'm pretty sure I was!

Click Here - to see Rod and his Wife (with child) August 2005.

[ 06-19-2006: Message edited by: Malcolm @ cruisepage ]


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
greybeard
First Class Passenger
Member # 5284

posted 06-19-2006 05:33 PM      Profile for greybeard     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by sread:
. . . the occasional fluffy bathrobe -- I always chuckle when, looking up at the ship, you see people standing on their balconies in them.

Straight out of the shower - and once the sun's over the yard-arm, mind you - I'm not going to waste time dressing before getting a G & T down my neck. So you can have a chuckle at me, Steve. The alternative would be no laughing matter.

But you're right about the poolside poseurs.

quote:
Journalists: I'll be in trouble for revealing our secrets... ah well, here goes...

Secrets? We have no secrets.

Or maybe we do. What about that night in the bar on the . . .

oops, my Powerbook just crashed.


[ 06-19-2006: Message edited by: greybeard ]


Posts: 587 | From: London | Registered: Dec 2004  |  IP: Logged
Steve Read (sread)
First Class Passenger
Member # 788

posted 06-19-2006 05:40 PM      Profile for Steve Read (sread)   Author's Homepage   Email Steve Read (sread)   Send New Private Message      Edit/Delete Post  Reply With Quote 
Is this the night you're referring to, greybeard?

[ 06-19-2006: Message edited by: sread ]


Posts: 926 | From: Locksbottom, Kent, England | Registered: Jul 99  |  IP: Logged
greybeard
First Class Passenger
Member # 5284

posted 06-19-2006 05:52 PM      Profile for greybeard     Send New Private Message      Edit/Delete Post  Reply With Quote 
I was thinking of something more like DSCO1335 or 1318.

[ 06-19-2006: Message edited by: greybeard ]


Posts: 587 | From: London | Registered: Dec 2004  |  IP: Logged
desirod7
First Class Passenger
Member # 1626

posted 06-19-2006 05:54 PM      Profile for desirod7     Send New Private Message      Edit/Delete Post  Reply With Quote 
I have been treated better on Princess and Oceania.
Cunard gave me a cabin upgrade. Passengers and crew sometimes recognize me from CruiseTalk and Liner's List.

Cruise Line personnel read the message boards, give VIP treatment to some and have weeded out trouble makers that stow away on ships and sneak down into engine rooms.


Posts: 5727 | From: Philadelphia, Pa [home of the SS United States] | Registered: Oct 2000  |  IP: Logged
Steve Read (sread)
First Class Passenger
Member # 788

posted 06-19-2006 06:04 PM      Profile for Steve Read (sread)   Author's Homepage   Email Steve Read (sread)   Send New Private Message      Edit/Delete Post  Reply With Quote 
My best-ever example of "special" treatment was back on the Sunbird.

We were in 9001, it was a sea day, but the sun was shining on the wrong side of the ship and She Who Must Be Obeyed wanted to fry. She left the cabin ... a few minutes later I saw her being led along the prom deck by our white-suited butler carrying a brand new sunbed. He found her a place, fetched her a drink and stayed close all afternoon.

He was tipped handsomely for his effort!


Posts: 926 | From: Locksbottom, Kent, England | Registered: Jul 99  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 06-19-2006 06:11 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by sread:
...but the sun was shining on the wrong side of the ship and She Who Must Be Obeyed wanted to fry.

What the Captain did not turn the ship around for her?

(What's all this code between you and Greybeard? Is it a Freemason thing?)


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
greybeard
First Class Passenger
Member # 5284

posted 06-19-2006 06:18 PM      Profile for greybeard     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by Malcolm
What's all this code between you and Greybeard?

Malcolm: Not a code (who do you think I am? Dan Brown?)Check the reference numbers beneath Steve's pix.


Posts: 587 | From: London | Registered: Dec 2004  |  IP: Logged
Steve Read (sread)
First Class Passenger
Member # 788

posted 06-19-2006 06:19 PM      Profile for Steve Read (sread)   Author's Homepage   Email Steve Read (sread)   Send New Private Message      Edit/Delete Post  Reply With Quote 
It was Capt Phil "Rock-dodger" Rentell (now in Saga Rose and writing excellent daily "Captain's Blogs" on their website here) and he wasn't stopping for anyone!

Greybeard's referring to some of the pictures from our press trip in Island Star, here. It was a great trip!


Posts: 926 | From: Locksbottom, Kent, England | Registered: Jul 99  |  IP: Logged
Ernst
First Class Passenger
Member # 5369

posted 06-19-2006 06:25 PM      Profile for Ernst   Author's Homepage   Email Ernst   Send New Private Message      Edit/Delete Post  Reply With Quote 
Some lines give you 'extras' like brdige visits while leaving port etc. - I like being on the bridge but in some cases it gets ridiculouse.

Wheras I find the rebate given to loyal passengers a good reason to be a 'repeater' I am always surprised to see how important the free glass of champain is for some people giving the fact that they (per definition repeatedly) have paid much, much, much more money for the actual cruise.

But it is not always necessary to be a 'repeater' to get some extras. The best 'extra treatment' I got was actally on two ships where I have been first timer. (...beside other things they actually turned the ship 'for me' (not to get more sun tough ).....you know, anything is possible when crazy people with the same passion meet ....)

[ 06-19-2006: Message edited by: Ernst ]


Posts: 9746 | From: Eindhoven | Registered: Jan 2005  |  IP: Logged
Steve Read (sread)
First Class Passenger
Member # 788

posted 06-19-2006 06:40 PM      Profile for Steve Read (sread)   Author's Homepage   Email Steve Read (sread)   Send New Private Message      Edit/Delete Post  Reply With Quote 
I agree with you over the little things, Ernst. I must have half a dozen different bum bags, none of which will EVER be worn. And my opinion of a cruise isn't going to change because of a glass or champagne.

I love being on the bridge for arrival or departure, even though I sometimes feel a bit of a nerd for asking. I'm sure the officers must have a cruel nickname for people like me! But what the heck ... I was on the bridge as Capt John Brocklehurst parked Island Star at Nice with only about 20 feet at either end of the ship, and it was a highlight of the trip.


Posts: 926 | From: Locksbottom, Kent, England | Registered: Jul 99  |  IP: Logged
Ernst
First Class Passenger
Member # 5369

posted 06-19-2006 06:48 PM      Profile for Ernst   Author's Homepage   Email Ernst   Send New Private Message      Edit/Delete Post  Reply With Quote 
Ships with an open bridge policy are obviously the nerd's preference.
Posts: 9746 | From: Eindhoven | Registered: Jan 2005  |  IP: Logged
lasuvidaboy
First Class Passenger
Member # 4527

posted 06-19-2006 07:01 PM      Profile for lasuvidaboy     Send New Private Message      Edit/Delete Post  Reply With Quote 
If you are in Grill class on Cunard, you get to stand in a much shorter line during check-in which is a plus. When we arrived at the Passenger ship terminal in NYC for October crossing, the attendants asked us if we were Cunard Gold or above or in Grill Class then to proceed to the 'designated check-in line'. On other lines w/out the class system, we have never been given preferred treatment when we booked a suite or more expensive cabin. Same food in the main dining room and service as everyone else and we don't expect more. We fiqure that what you are really paying for (like on an airplane) is extra personal space.
Posts: 7654 | From: Hollywood Hills/L.A. | Registered: Mar 2004  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 06-19-2006 07:48 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by sread:
I was on the bridge as Capt John Brocklehurst parked Island Star at Nice with only about 20 feet at either end of the ship, and it was a highlight of the trip.

Now that is a Privilege us mortals will probably never experience.

[ 06-20-2006: Message edited by: Malcolm @ cruisepage ]


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
Ernst
First Class Passenger
Member # 5369

posted 06-19-2006 07:51 PM      Profile for Ernst   Author's Homepage   Email Ernst   Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by Malcolm @ cruisepage:

Now that is a privilage us mortals will probably never experience.


You just have to go on the right ship - the it's not that impossible.


Posts: 9746 | From: Eindhoven | Registered: Jan 2005  |  IP: Logged

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