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» Cruise Talk   » Cruise Lines   » I can't believe what P&O have started to do

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Author Topic: I can't believe what P&O have started to do
Budgie
First Class Passenger
Member # 2902

posted 11-26-2008 07:44 PM      Profile for Budgie   Email Budgie   Send New Private Message      Edit/Delete Post  Reply With Quote 
I have just received a copy of P&O’s 2010 worldwide adventures brochure and I can’t believe what P&O have started to do. All of the fares in the brochure are now ‘cruise only’ they no longer include air fare, port charges, transfers or overnight hotel accommodation. Instead they offer an option to purchase these so called ‘extras’ separately. How on earth can they call them extras. Most of the cruises on offer all start and finish outside the UK, some as far away as Australia and the Far East and practically all would be one way only flights as the cruises start and end in different countries if not different continents. To make matters worse they are advertising these ‘new fares’ as starting from prices. How do they expect passengers to get to the ship, swim perhaps and then row home!!
Come on P&O get you act together, this is NOT the way to market your cruises and as far as I am concerned the bin is the only place for this kind of shoddy marketing. What on earth do they hope to gain by doing this and what other ‘extras’ are they going to start to introduce.
A piece of advice for the marketing department, whatever the total cost of the cruise is just print it, after all you’ve been doing that for goodness knows how long, why change?
This will catch a lot of people out, they’ll try to book expecting one price and end being quoted possibly thousands more. End result they’ll walk away.
This brochure is only the first edition, for goodness sake getting right from the second.

Posts: 174 | From: Liverpool: The world in one city. | Registered: Mar 2002  |  IP: Logged
dougnewman
First Class Passenger
Member # 11349

posted 11-26-2008 08:21 PM      Profile for dougnewman   Author's Homepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
I have no idea how port charges can be called an "extra", they're mandatory. Many cruise lines do not include them in the fare but they really ought to be. (Then again so should "service charges" and other such things that often aren't.)

However, I see nothing wrong with not including air, transfers or hotel in the fare. There are people who don't want to buy these from the cruise line.


Posts: 2072 | From: Long Island, NY, USA | Registered: Sep 2007  |  IP: Logged
Ernst
First Class Passenger
Member # 5369

posted 11-26-2008 10:42 PM      Profile for Ernst   Author's Homepage   Email Ernst   Send New Private Message      Edit/Delete Post  Reply With Quote 
It might be common in the U.K. but it is not common in some other countries to include the airfare. Actually, many cruise lines do not even offer that at all in some regions.
Posts: 9746 | From: Eindhoven | Registered: Jan 2005  |  IP: Logged
eroller
First Class Passenger
Member # 1649

posted 11-26-2008 11:37 PM      Profile for eroller     Send New Private Message      Edit/Delete Post  Reply With Quote 
In the US just about every cruise line has unbundled the air, transfers, hotels, etc. from the cruise fare many years ago. Most cruise lead-in fares advertised in the US are bare bones and don't include tax and fuel surcharges let alone the air. All those things have to be added on.

Most people don't book cruise line air anymore, at least not on the more simple itineraries. In fact most cruise line brochures don't even publish air add-ons anymore. You have to call the cruise line direct. Often you can get better deals booking the air on your own, and many people like to use miles for award tickets as well.

Personally I much prefer having a bare bones cruise fare and adding air if I want it, rather then having a bundled package and taking a set air credit if I don't want air. Usually the air credit is nowhere near the cost of the air. As I mentioned earlier, I haven't seen bundled fares in a long time except in a few cases.

Ernie


Posts: 7046 | From: Miami, Florida USA | Registered: Oct 2000  |  IP: Logged
r.fiebig
First Class Passenger
Member # 5240

posted 11-27-2008 05:42 AM      Profile for r.fiebig   Author's Homepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
All of the fares in the brochure are now ‘cruise only’ they no longer include air fare, port charges, transfers or overnight hotel accommodation. Instead they offer an option to purchase these so called ‘extras’ separately.

With port charges being mandatory, not including them in the cruise fare is a clear violation of EU regulations.

As for air fare, transfers etc. - there are really few cruise lines including those items in the cruise fare.


Best,

Raoul


Posts: 775 | From: Paderborn, Germany | Registered: Dec 2004  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 11-27-2008 05:53 AM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by dougnewman:
I have no idea how port charges can be called an "extra", they're mandatory. Many cruise lines do not include them in the fare but they really ought to be.

Yes, our cruise brochures in the UK (and UK web sites) give a total price for the cruise fare, port charges and our taxes. This is the only fair way. Tips are quoted as an extra - often in the small print. Holiday insurance (sickness, cancelation etc.) is comulsory, but you can select who you buy it from.


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
Neil - Ex P & O & PRINCESS CRUISES
First Class Passenger
Member # 5641

posted 11-27-2008 06:19 AM      Profile for Neil - Ex P & O & PRINCESS CRUISES   Author's Homepage   Email Neil - Ex P & O & PRINCESS CRUISES   Send New Private Message      Edit/Delete Post  Reply With Quote 
Australia has recently brought in regulations that the cruising companies must show the full fare payable for a cruise.
Posts: 2355 | From: Dunstable, Bedfordshire. 30 miles north of London | Registered: May 2005  |  IP: Logged
dougnewman
First Class Passenger
Member # 11349

posted 11-27-2008 06:25 AM      Profile for dougnewman   Author's Homepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by r.fiebig:
With port charges being mandatory, not including them in the cruise fare is a clear violation of EU regulations.

As for air fare, transfers etc. - there are really few cruise lines including those items in the cruise fare.


Yes, I thought port charges had to be included in the fare in the EU. As I recall, airfares can't be quoted there the way they are here in the US (without taxes and fees that are a huge chunk of the fare), which is a similar situation.

quote:
Originally posted by Malcolm @ cruisepage:
Yes, our cruise brochures in the UK (and UK web sites) give a total price for the cruise fare, port charges and our taxes. This is the only fair way. Tips are quoted as an extra - often in the small print. Holiday insurance (sickness, cancelation etc.) is comulsory, but you can select who you buy it from.
In the US there are considerable differences between different cruise lines' pricing policies; e.g. some quote port charges as part of the fare, some do not.

I certainly think anything mandatory like port charges ought to be quoted as part of the base fare - anything else is just deceptive. However, it is hardly only cruises that are priced this way in the US; this is how virtually everything is. For one thing, very few things here have tax included in the quoted price - vehicle fuels are the only things that come to mind where the price you see is really what you pay.

One major difference is that insurance is virtually never compulsory in the US where it always seems to be in the UK (perhaps even by law, I'm not sure). So here that really is an "extra" and of course you can buy it from anyone you like.

[ 11-27-2008: Message edited by: dougnewman ]


Posts: 2072 | From: Long Island, NY, USA | Registered: Sep 2007  |  IP: Logged
Steve Read (sread)
First Class Passenger
Member # 788

posted 11-27-2008 10:45 AM      Profile for Steve Read (sread)   Author's Homepage   Email Steve Read (sread)   Send New Private Message      Edit/Delete Post  Reply With Quote 
Port charges ARE included in the fare, it's the air, hotels and transfers that are "extras".
They do also show the price if you want to take up P&O's flights and hotel options.
Seems a very fair way of doing it - most lines advertising "cruise only" don't give you a clue about the cost of getting there.

Posts: 926 | From: Locksbottom, Kent, England | Registered: Jul 99  |  IP: Logged
Eric
First Class Passenger
Member # 2724

posted 11-27-2008 10:54 AM      Profile for Eric   Author's Homepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
Our last big cruise was 27 nights with Princess from Alaska to Japan. I doubt if I could have got a single fare to Alaska & back from Japan for very much less than Princess charged for the whole package i/c one htl night in Seattle & transfers. Most American cruisers are on short vacations & only travel to popular destinations with a choice of many flights. P&O are much more worldwide to out of the way places & use hired charter flights to get UK passengers there. That I think is the OP's orignal point, we travelled once with P&O when they flew us to Acapulco & back from Buenos Aires. No way would we have done that cruise if we had to book our own flights & I think most long distance UK cruisers would think the same. Eric
Posts: 421 | From: UK | Registered: Jan 2002  |  IP: Logged
eroller
First Class Passenger
Member # 1649

posted 11-27-2008 03:08 PM      Profile for eroller     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by Eric:
That I think is the OP's orignal point, we travelled once with P&O when they flew us to Acapulco & back from Buenos Aires. No way would we have done that cruise if we had to book our own flights & I think most long distance UK cruisers would think the same. Eric

You can still book the air with P&O if you desire, it's just not bundled as a package anymore.

Personally I have no problem booking my own air anywhere in the world. In fact I prefer it as I like to have control over what airline I fly and what routing without paying the "custom air fees" the cruise line charges.

Ernie


Posts: 7046 | From: Miami, Florida USA | Registered: Oct 2000  |  IP: Logged
PamM
First Class Passenger
Member # 2127

posted 11-27-2008 03:52 PM      Profile for PamM   Author's Homepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
It's the cost, not a problem over actually booking/arranging the flights. It works entirely differently from the UK with such a small country & few 'hubs'. The cost of such open jaw flights doing them oneself can often be more than the total of the cruise price inc of flights/tfrs.. as P&O charter aircraft [as do other UK Lines].

I have even found during high season flights to FL can be more than a bundled cruise inc flights, even when scheduled aircraft are used. During low season it can be cheaper to go it alone.

Another major aspect for UK passengers is the ABTA bonding required by the operators for packages. This has no effect when going it alone and booking piecemeal.

Pam


Posts: 12176 | From: Cambridge, UK | Registered: Jun 2001  |  IP: Logged
eroller
First Class Passenger
Member # 1649

posted 11-27-2008 04:21 PM      Profile for eroller     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by PamM:
It's the cost, not a problem over actually booking/arranging the flights. It works entirely differently from the UK with such a small country & few 'hubs'.

I understand that, so it should be even easier to determine if P&O's air add-on amount is a good value or not. I would think it's much more difficult having everything bundled and not knowing how much of the bundled cost is actually the air, and how much of it is the cruise. Now you can compare the air add-on amount with the price of an independent air ticket.

I also thought you had a fair amount of "discount" air carriers that fly all over Europe. I would think they would be much cheaper then booking cruise line air.

Flying somewhere like Barbados of course is a different story, and I know some of the cruise lines do charter their own planes. In that case I would think the air add-on amount will be substantially less expensive then booking scheduled commercial.

In the US at least, having bundled air was in a way penalizing those that did not need air, or preferred to book their own. The air credit was usually no where near the amount of the actual independent air cost.

In the US we also have our share of exotic cruise destinations (Asia, Australia, Africa, India, etc.) and even in those cases, the air is not bundled and there is an air add-on. It has worked fine and everyone seems to benefit. Those that prefer the cruise line handle all the arrangements and those that prefer to book independently.

Ernie


Posts: 7046 | From: Miami, Florida USA | Registered: Oct 2000  |  IP: Logged
Budgie
First Class Passenger
Member # 2902

posted 11-27-2008 04:35 PM      Profile for Budgie   Email Budgie   Send New Private Message      Edit/Delete Post  Reply With Quote 
I was simply trying to make a point that this is an entirely new pricing system for us in the UK. When we look through a brochure for a holiday the price quoted is the all in price, no extras and as all companies use this then it's easy to compare one with another. P&O have now made their fares look a lot cheaper than what it will actually cost.
I understand that this is not the practice everywhere, especially in the U.S. but it is not what we are used to in the UK and it's not a route I for one want to see companies going down.
As for the additional charges they are to cover:
Quote "International economy flights to and from London, Government fees and taxes, all overseas transferres between airport and the ship on specified dates, hotel room and meals where flight timings require either before or after the cruise"
As an example, and don't forget these are world cruise sectors, not to and from Southampton, Sydney to Singapore, will cost an additional £1579 per person ($2431.00) and this is for a 15 night cruise.
As a matter of interest a cruise only price has always been available for passengers who did want to go it alone, all they had to do was ask.

Posts: 174 | From: Liverpool: The world in one city. | Registered: Mar 2002  |  IP: Logged
PamM
First Class Passenger
Member # 2127

posted 11-27-2008 04:49 PM      Profile for PamM   Author's Homepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
[QUOTE]Originally posted by eroller:

I understand that, so it should be even easier to determine if P&O's air add-on amount is a good value or not. I would think it's much more difficult having everything bundled and not knowing how much of the bundled cost is actually the air, and how much of it is the cruise. Now you can compare the air add-on amount with the price of an independent air ticket.

Some lines [not sure if P&O did & can't be bothered to check ] tell you how much you can deduct from the inclusive price if you wanted cruise only, or wished to make your own arrangements. I did this once with MSC as wanted to fly from STN & not LGW; the cost to me was more, but convenience outweighed that. So the cost has always been comparable.

Discount air carriers are not always cheaper at all, especially when you consider the tfr is not included and this can be a lot from the way out of town airports used. Treviso instead of Marco Polo for Venice and Girona/Reus instead of Barcelona etc... my example with MSC was with easyJet. The flights were more than BA from LGW.

I have used Ryanair & easyJet but there is a risk factor using no-frills; if a flight is cancelled tough luck, there is no contingency plan and you do not get shoved on a later/next flight as per scheduled airlines. But we are talking long haul open jaw in the main. P&O do not as a rule do Med fly cruises.

In the US at least, having bundled air was in a way penalizing those that did not need air, or preferred to book their own. The air credit was usually no where near the amount of the actual independent air cost.

I must admit it has always amused me when I have seen the free air offers, as basically it always seems anything but when the extra costs are added.

I always figure out the prices both ways. It can vary depending on the time of year. Earlier this year a one way FOCL cruise inc flight home, was overall less than I could book the flight for alone. They chartered an aircraft and far superior to anything no-frills. We had a full hot meal inc wine, would have had to pay for even a coffee on an LCC.

Here we are supposed to see an overall price advertised that we can go for. Not a cheap tempter which then has everything under the sun added to it rising 3 fold.

Pam


Posts: 12176 | From: Cambridge, UK | Registered: Jun 2001  |  IP: Logged
eroller
First Class Passenger
Member # 1649

posted 11-27-2008 05:39 PM      Profile for eroller     Send New Private Message      Edit/Delete Post  Reply With Quote 
quote:
Originally posted by PamM:
[QUOTE]

I must admit it has always amused me when I have seen the free air offers, as basically it always seems anything but when the extra costs are added.



This is so true Pam. Oceania is probably the biggest advertiser of "free air plus 2 for 1 pricing". It is anything but. I've priced out the same sailing cruise only and with the so-called "free air", and believe me it's not free. Oceania will tack on enormous air taxes and air ticketing fees that basically end up being as much as an air ticket. I think it borders on false advertising and honestly it turns me off to Oceania.

I actually prefer having a bare bones price, then adding on all the extras. It helps me determine the value of each component.

Ernie


Posts: 7046 | From: Miami, Florida USA | Registered: Oct 2000  |  IP: Logged
Sutho
First Class Passenger
Member # 6234

posted 11-28-2008 09:26 PM      Profile for Sutho   Email Sutho   Send New Private Message      Edit/Delete Post  Reply With Quote 
I have always had to pay my own air fares with P&O. They have always been an extra to me and I could chose if I wanted P&O's airfare or to search for my own.

Usually I get my own airfare as I go with an airline that I get my reward points with.

I never liked seeing airfares factored into P&O UK's brochures anyway - too confusing if you didnt need to take a flight at all.


Posts: 1055 | From: Newcastle, Australia | Registered: Feb 2006  |  IP: Logged
KenC
First Class Passenger
Member # 6341

posted 12-03-2008 07:57 AM      Profile for KenC   Author's Homepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
In my opinion this is a good thing. For one, the air inclusive price was never reduced if you didn't want to use one of P&O's awful charter flights!!! I have never heard any good reports of P&O arranged long haul flights.

Ken

[ 12-03-2008: Message edited by: KenC ]


Posts: 353 | From: Brighton, UK | Registered: Mar 2006  |  IP: Logged

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