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Author Topic: missed the boat
filmfiu
Just Boarded
Member # 1307

posted 05-24-2000 10:22 PM      Profile for filmfiu   Email filmfiu   Send New Private Message      Edit/Delete Post  Reply With Quote 
On a recent cruise my wife and I were left behind by our ship. It was in Cozumel. It cost us as much in airfare to catch up with our cruise as the price of the entire cruise package. Has anyone out there experienced
a similar nightmare.. is there any help from
travel insurance? ..the cruise line? Apreciate your input....

Posts: 4 | Registered: May 2000  |  IP: Logged
CTrail
First Class Passenger
Member # 64

posted 05-25-2000 07:21 AM      Profile for CTrail     Send New Private Message      Edit/Delete Post  Reply With Quote 
I'm not a lawyer but I would suspect that you might have some course of action if any of th following occurred.

Did the ship decided to depart early?
Were detained by some kind of documented medical emergency?
Were you on a ship sponsored tour group?

If none of the above then you will just have to take your lumps for not getting back to the ship on time.

Nexttimebeontime,othersarewaiting.


Posts: 332 | From: Kitchener, ON Canada | Registered: Apr 99  |  IP: Logged
MHP
First Class Passenger
Member # 1101

posted 05-25-2000 08:43 AM      Profile for MHP   Email MHP   Send New Private Message      Edit/Delete Post  Reply With Quote 
How late were you? Last week in St. Thomas the Captain left the harbour really slow awaiting a boat to bring out a passenger that missed the departure. I noticed that on RCI they never swiped your cards departing or entering the ship. I wondered why..when the technology is so simple. Can you imagine an older child being left behind! With these giant ships, it's not to hard to envisage not missing someone for several hours. Wouldn't it be prudent for the ships staff to know who they may be missing and alert their onboard traveling companions and the port authority.
Posts: 86 | From: Toronto, Canada | Registered: Feb 2000  |  IP: Logged
sympatico
First Class Passenger
Member # 797

posted 05-25-2000 09:59 AM      Profile for sympatico     Send New Private Message      Edit/Delete Post  Reply With Quote 
MPH - how would the ship's staff know who was missing? Before the electronic cards, which incidently just came into being in the last 9 months or so, on HAL ships, there was no way of knowing who was missing.
They always tell you to be on board by a certain time, usually 1/2 hour before the ship sails, and unless you are on a ship sponsered excursion, there is no way they will wait for you. How many time have people been sitting in bars and suddenly realized "Hey the ship leaving?"
Filmfui - There is another post on this forum regarding this very matter, which you should read. It is under "Cruise Ships - MISSED THE BOAT/SHIP by Mercy, dated 5-8-2000.
CTrail is right - if none of the questions he posed to you refer to you, then you are out of luck.
[This message has been edited by sympatico (edited 05-25-2000).]

[This message has been edited by sympatico (edited 05-25-2000).]


Posts: 3305 | From: Toronto, Ont. Canada | Registered: Jul 99  |  IP: Logged
MHP
First Class Passenger
Member # 1101

posted 05-25-2000 12:42 PM      Profile for MHP   Email MHP   Send New Private Message      Edit/Delete Post  Reply With Quote 
Sympatico...That's my point exactly..The technology is available to track a missing passenger or put my drink on the correct tab. I'm not saying "hold the ship" but maybe blow the horn before they cast off the last line off. It's a security issue as well....You can't scan onboard someone who's already checked in...If you lose your card in port, then what's to stop a stowway from entering the ship. And so on.............
Posts: 86 | From: Toronto, Canada | Registered: Feb 2000  |  IP: Logged
MagnmPI
First Class Passenger
Member # 299

posted 05-25-2000 01:25 PM      Profile for MagnmPI     Send New Private Message      Edit/Delete Post  Reply With Quote 
My biggest fear when cruising is missing the boat. What a terrible feeling. I get nervous when I'm not on the ship one hour before departure and I'm in a part of the city or dock where the ship is not in view.

When I was on Princess they used their "A-Pass" system. When you first board it snaps a video picture of your face and retains it inside the computer. The photo can be accessed with your cruise credit card, which is your room key, which is your boarding pass. Then when you leave the ship you place your card in the machine and it lets them know you're out. When you comeback you place it in the machine again and they check you against the picture they took of you on the first day. It doesn't take as much time as you would think but it still takes a bit longer than just walking on.

Most of the big companies are implementing this slowly but surely.


Posts: 545 | From: San Francisco Bay Area | Registered: Aug 99  |  IP: Logged
K&K
First Class Passenger
Member # 1040

posted 05-25-2000 04:43 PM      Profile for K&K   Email K&K   Send New Private Message      Edit/Delete Post  Reply With Quote 
MPH; In the late 70's early 80's that is what RCCL used to do. They would blow the horn one long blats one half hour before leaving then when leaving two long blasts. The cruise directors used to tell you if you hear one long blast you have one half hour to get to the ship. If you hear two long blasts don't hurry we will be back next week to pick you up. I too get very nervious if I am not onboard at least an hour before leaving. Over the years my wife and I have taken a few fast taxi rides across some of the islands to make the ships departure time. I have not seen it used but this a-card sounds great
Posts: 446 | From: Sandpoint,Idaho,USA | Registered: Jan 2000  |  IP: Logged
filmfiu
Just Boarded
Member # 1307

posted 05-25-2000 10:43 PM      Profile for filmfiu   Email filmfiu   Send New Private Message      Edit/Delete Post  Reply With Quote 
Thanks for your response... More of our nightmare... we were first timers on a seven day cruise. Cozumel was an opportunity to shop...my watch was not adjusted for the timechange the night before...The ship was to sail at 2:30.. we returned to the wharf at 1:45 (MY TIME) we actually saw the ship sailing out of the harbour!The correct time was 2:45! The taxi driver spoke to the men on the dock, but they had no means by which to contact the ship.The taxi driver drove us to the local rep of the cruiseline. By the time the rep returned to see us, the ship was over one and a half hours out of port! Did I mention that we dont't speak spanish? In the next eight hours, with the help of some english speaking officials, we converted my photographic-driver's license to some temporary Mexican imigration papers and sent for and received faxed photocopies of our Canadian passports from the ship...
We learned that by flying to CANCUN, to
MIAMI then to GRAND CAYMAN, we could join the
ship and resume our cruise. Tonight was out of the question so it was recommended that we
book a room at the nearest hotel and then on to the travel agent in town to make the arrangements for the airline connections. Still in shock, we sat down in the travel agency and learned that the fare for the two of us added up to nearly $1600.US (Which for us CANADIANS is close to $3000.CAN!!)After hours of telephone calls the tickets were purchased by our relative in Canada on her VISA card, when we hit a procedural brick wall: ( this happened around 11PM; the office was officially closed since 8PM!)Although the sum for the tickets was already in the agency's account, the transaction could not proceed in the absence of the actual VISA card! Further more, since we only had photocopies of or passports the airline in CANCUN would not sell us tickets to MIAMI and so the agent cancelled the transaction. At this point our frustration and fatigue caught up with us and we asked the cruise agency helper to drive us to the hotel and to sleep. The Agent of the cruise-line offered to have another of his assistants drive us to the airport next morning to catch our flight.. and so we arrived in CANCUN. Talking to the ticket agents at the airport we found out that in order to fly to MIAMI an additional cash payment of $340.US would provide us with "Passport-Waivers" Our agent in Montreal wired electronic tickets to us and so finally we were on our way!! Upon arrival in MIAMI we learned that as CANADIAN citizens separated from our cruise and passports, the Waiver fee would be waived.. we needed a break just about then!!! TO the airplane and finally after landing in GRAND CAYMAN/GEORGETOWN to the dock and our ship bringing our ordeal to an end. We were determined to pick up the rhytm of the cruise as if nothing had happened and to face the harsh reality and consequences of being left behind, on another day....

Don't ever let this happen to you !!


Posts: 4 | Registered: May 2000  |  IP: Logged
CTrail
First Class Passenger
Member # 64

posted 05-26-2000 06:05 AM      Profile for CTrail     Send New Private Message      Edit/Delete Post  Reply With Quote 
Life lessons are sometimes very harsh. By the way, we sailed the Imagination and did the waestern carribean as you did but I know forsure that they blew the whistle two or three times abot 35 minutes before departure and even though the departure was late in the evening they still blew the whislte for about 30 seconds solid about five minutes before departure. I'm sure this must impress the natives. To add salt top the wound, they probably said to check your watch settings about 200 times before anyone left the boat.

I hope you enjoyed the rest of your cruise.

Betterlucknexttime.


Posts: 332 | From: Kitchener, ON Canada | Registered: Apr 99  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 05-26-2000 04:09 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
Hi filmfiu, I'm sorry that you missed the boat. However, i'm amazed that you could turn up for something so important with so little time to spare! You only allowed 45 minutes (although you watch was wrong).

I'm the sort of person that would turn up 4 or 5 hours early for something as important as my vacation. If my watch was an hour wrong, my margin would absorb that. In fact I'm the sort of person that often turns up the night before and stays in a hotel near the port. It's much cheaper than missing the boat.

On the subject of swipe cards, knowing exactly how many passengers are missing is probably not particularly useful - as I'm sure that on a big ship there are always a few who do not turn up for departure.

I'm always early for everthing - I can't help it. In fact I'm always too early? Are you an always 'cutting it fine' person, or was it just a one off?

On a final note, I nearly missed a flight once - I had allowed 5 hours for a 2 hour train journey - but the entire train network came to a standstill, I just made it! So I'm far from perfect!


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
gizmo
First Class Passenger
Member # 972

posted 05-26-2000 06:42 PM      Profile for gizmo   Email gizmo   Send New Private Message      Edit/Delete Post  Reply With Quote 
Malcolm,
I also am an early person and too early for everything. The same thought crossed my mind, "does Filmfui always cut it close?"

Posts: 686 | From: Kennesaw Ga. (origianlly from Philly) | Registered: Dec 1999  |  IP: Logged
filmfiu
Just Boarded
Member # 1307

posted 05-27-2000 02:17 AM      Profile for filmfiu   Email filmfiu   Send New Private Message      Edit/Delete Post  Reply With Quote 
I'm not sure if I made it clear... my wife and I were on the second day of a seven day cruise. Cozumel was just a port of call.. a place to visit for a couple of hours.. to shop.. to sight-see... the ship was about 3 miles from the tourist strip... about $5.US taxi ride. We took photos of the ship from the dock... we were looking forward to visiting some stores that were recomended by our friends... did I mention that this was our first cruise, and that it did not ever occur to us that our ship would leave without us! I don't wish to "beat a dead horse" but I am stunned to discover that there is no infrastructure in place in COZUMEL to rescue cruise"first-timers"from a nightmare such as we experienced!Perhaps a shore to ship emergency telephone... a local chartered boat to give straglers a second chance... after all this is a "deluxe" vacation! This chatroom provides examples of other ships crews making an effort to rescue happless passengers from our fate. ( A touch of irony: after our arrival and re-boarding of our ship in GRAND CAYMANS, the ship remained in port hours after its planned departure because electrical malfunction prevented the raising of it's anchor...had this happened in COZUMEL ... I would not have this story to tell...)So, is there anyone out there who has experience with being left behind in a foreign country with only the clothes on your back, with all your personal and necessary possessions (Passports.. medication...etc. etc.) sailing away with your ship as you arrive in the harbour ? PS. I find chatting theraeputic.

[This message has been edited by filmfiu (edited 05-27-2000).]

[This message has been edited by filmfiu (edited 05-27-2000).]


Posts: 4 | Registered: May 2000  |  IP: Logged
sympatico
First Class Passenger
Member # 797

posted 05-27-2000 08:43 AM      Profile for sympatico     Send New Private Message      Edit/Delete Post  Reply With Quote 
You don't say what ship you were on?
Sorry, but first timers or not, it is YOUR responsibility to make sure you get back to the ship on time. You cut it too close, obviously.
When we leave the ship I always check with a person at the gangway to make sure I have the right time. Unless we are on a ship's excursion, we go out in the morning and always come back to the ship for lunch. First because we have paid for it and second, I am very leery about eating on the islands, especially in Mexico.
Sorry you had to go through this bad experience, but your next cruise will be better, that is if you take one!
Back in '83 my daughter was with us on the Rotterdam and was meeting friends in St. Thomas, who lived on their sailboat in Tortola. She was going to spend the day on the boat in the harbour and I told her "be back to the ship on time or you make your own way to the next port". Believe me I worried about this, but she was there well before sailing.

Posts: 3305 | From: Toronto, Ont. Canada | Registered: Jul 99  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 05-27-2000 03:21 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
Filmfiu, I now I understand the circumstances. It's pretty easy for us to say 'serves you right' - but it may happen to one of us one day!

I wish you better luck on your next cruise!


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
filmfiu
Just Boarded
Member # 1307

posted 05-28-2000 03:21 AM      Profile for filmfiu   Email filmfiu   Send New Private Message      Edit/Delete Post  Reply With Quote 
Thank You Malcolm. I was not looking for
sympathy but I apreciate it. (The ship was
Holland-America's MS.ZAANDAM)

Posts: 4 | Registered: May 2000  |  IP: Logged
MagnmPI
First Class Passenger
Member # 299

posted 05-31-2000 02:43 AM      Profile for MagnmPI     Send New Private Message      Edit/Delete Post  Reply With Quote 
filmfiu

Thanks for sharing the details of your ordeal....what a helpless feeling that must have been. I bet nothing can beat the feeling of seeing your ship docked at the next port of call. What a relief. I am sure that what you wrote here doesn't do justice to what it really must have felt like to go through.

I can't stop thinking about your experience...i know I'm gonna have a nightmare about it.


Posts: 545 | From: San Francisco Bay Area | Registered: Aug 99  |  IP: Logged
Mercy
First Class Passenger
Member # 322

posted 05-31-2000 07:26 AM      Profile for Mercy     Send New Private Message      Edit/Delete Post  Reply With Quote 
filmfiu... How awful! I have had nightmares about this happening, but thank goodness it has not happened to us. My first thought when you said Cozumel, was that you went to "Carlos and Charlies" On my last cruise with my Mother, we were sitting on Seven Mile Beach in Grand Cayman , she had the only watch, I asked her the time, she told me the same time as the last time I asked her. I then noticed that her watch had stopped!!!! Luckily we still had a couple of hours to go. I can see where this could have happened to you. I always get the ships phone number, before I go on the cruise. It wouldn't have helped too much though. They would not have turned the ship around for you. But they might have had some helpful suggestions? Better luck next time.
Posts: 697 | From: Stanwood, Wa. USA | Registered: Sep 99  |  IP: Logged
Ascendancy
First Class Passenger
Member # 840

posted 06-01-2000 03:00 PM      Profile for Ascendancy   Email Ascendancy   Send New Private Message      Edit/Delete Post  Reply With Quote 
I too am very conscientious about time and making the ship. There has been cases where we were late returning from an excursion. In this case, the ship waited. This is a very good reason to book ship excursions vs going out on your own.

I feel for your terrible experience Filmfui.
We learn things everyday, don't we?

On my last cruise I was standing in a very long line at the baggage check in at the airport. A young man came up to me and asked
me "Is this for real? I have a flight in 30 minutes."

I just shook my head.
What in the world was he arriving at the airport 30 minutes before his flight? I know it's not the "in" thing to do anymore, but we arrive early everywhere we go when we can help it.



Posts: 354 | From: Aurora, CO | Registered: Oct 1999  |  IP: Logged
Pam Kane
First Class Passenger
Member # 1280

posted 06-20-2000 11:36 AM      Profile for Pam Kane   Author's Homepage   Email Pam Kane   Send New Private Message      Edit/Delete Post  Reply With Quote 
I've never personally "missed the boat", but I've seen it happen, twice. Both times on Bermuda. The ship is slowly, slowly sailing away from the Royal Navy Dockyard and here comes a fast boat alongside. The tardy ones have the enchanting experience of climbing the "Jacob's Ladder" ... the rope ladder the harbor pilots use to board. (No wonder they wrote a hymn about it. Prayer would be useful for such an ascencion.)

Because I'm a travel writer, I get interested in stuff like this. It cost one couple $200, another couple $300 for this "service". How many people are wandering around with that kind of cash? Do the fast boat guys take credit cards? And how fascinating that they just "happen" to be there. Next trip, I got to talking to the fast boat guys. They said that they get a LOT of business from the Dockyard because people underestimate how long it takes to get there from Hamilton and don't check the ferry/bus schedules. The guys do take credit cards. What a business !!

I guess there aren't any fast boat guys on Coz. Or you didn't find them. Would have been a lot cheaper.

Sorry for such an awful experience. Did you check into a charter flight from Coz to Grand Cayman? Might have been cheaper.

Pam
http://happysails.com


Posts: 10 | From: Wilm, DE, USA | Registered: May 2000  |  IP: Logged
100%Ruddfan
Just Boarded
Member # 1383

posted 06-25-2000 08:59 PM      Profile for 100%Ruddfan     Send New Private Message      Edit/Delete Post  Reply With Quote 
How awful I'm sorry that this happened to you. I'm always worried about this and my husband is all cool and tells me to quit worring I'm going to get him to read this. I will remember this when we cruise next year. Do go again it will be better. What did you think of the cruise other than that day?
Posts: 6 | Registered: Jun 2000  |  IP: Logged
marble
First Class Passenger
Member # 1122

posted 07-31-2000 11:01 AM      Profile for marble   Email marble   Send New Private Message      Edit/Delete Post  Reply With Quote 
THE THOUGHT OF BEING LEFT REALLY SCARES ME.WE WENT HONDURAS & GUATEMALA IN MARCH, I SURE WOULD HAVE HATED BEING LEFT BEHIND THERE!!!!!!! THAT IS WHY WE DO SHIP RUN ACTIVITIES. IN COZUMEL & PLAYA DEL CARMEN WE HAVE ALWAYS DONE OUR OWN THING YOU ARE SO CLOSE TO THE DOCKS. MAY SOUND WHIMPY, BUT BETTER SAFE THAN REALLY SORRY!!
Posts: 14 | From: Ga | Registered: Feb 2000  |  IP: Logged
Malcolm @ cruisepage
Cruise Director
Member # 301

posted 07-31-2000 04:56 PM      Profile for Malcolm @ cruisepage     Send New Private Message      Edit/Delete Post  Reply With Quote 
Ascendancy, we are normally always too early myself!

However a few years ago we decided to catch the 'tube' (subway train) to Heathrow Airport (London)for our flight to Paris. We knew the train journey would take 1.5 to 2 hours maximum - so we allowed 5 hours!

There was a terrible power failure during our journey and the trains crawled all the way. We 'made' the flight with ten minutes to spare! However, they put us in 1st class Pity it's only a 1 hour flight


Posts: 19210 | From: Essex (Just Outside London) | Registered: A Long Time Ago!  |  IP: Logged
Fanatic
First Class Passenger
Member # 1427

posted 07-31-2000 06:26 PM      Profile for Fanatic     Send New Private Message      Edit/Delete Post  Reply With Quote 
Some friends of a friend of mine are on an Alaskan cruise as we speak, and almost didn't make it. Their flights were all delayed and they arrived in Anchorage long after the ship departed, but the airlines managed to get them onto a plane which flew into Valdez where the ship stopped and they were able to board. They missed only twelve hours of the cruise, and the airlines flew them to Valdez at its own expense. They were fortunate, but I've learned that whenever I cruise to get there at least a day early and either take a pre-package or just book in a hotel overnight to make sure it never happens. Sad to say, the airlines are completely unreliable now, and no one can trust them to get you there on time, even with hours to spare, so better safe than sorry.

Fanatic


Posts: 98 | Registered: Jul 2000  |  IP: Logged
Terri Lee
First Class Passenger
Member # 942

posted 07-31-2000 10:48 PM      Profile for Terri Lee     Send New Private Message      Edit/Delete Post  Reply With Quote 
Only 9 days to go before I fly to join the ROTTERDAM at Harwich in England....and I am beginning to bite my nails.Why?
Air Canada,that's why!
I am flying from Toronto to London Heathrow on Air Canada.As many of you know,there is a dispute between Air Canada and its pilots. Although talks are going to be mediated starting August 7th,along with a promise of no strike action during the talks,yesterday and today,Air Canada was forced to cancel a whole barrel of flights creating problems for over 4000 passengers.However,these passengers were either put on to other flights or other airlines.....but that doesn't make me feel any easier. I have visions of missing the boat and having to be flown later on to catch up with the ship. That did actually happen on my last cruise,when a couple missed the ship in Barcelona due to a flight delay and they caught up with the ship 2 days later!!

I realise that worrying about it won't help the situation for me.What is making me feel worse is that I am booked on one of the last flights out of Toronto so if that one is cancelled I will probably have to wait until morning and then it will be too late for me to catch the ship due to the time changes.

In the case of being put onto another airline,does anyone know if you have to pay any extra or does the new airline honour your ticket?

I may be a savvy sailor but I don't really know too much about the workings of an airline.

TL :-((


Posts: 292 | From: Burlington Ontario Canada | Registered: Dec 1999  |  IP: Logged
Fanatic
First Class Passenger
Member # 1427

posted 08-01-2000 02:06 AM      Profile for Fanatic     Send New Private Message      Edit/Delete Post  Reply With Quote 
Dear Terri Lee,

It depends upon the airline. Many will try to get you on another flight at no additional expense, but even if they do it's all potluck because it depends on when the flight goes, if it goes directly to where you want to go or will it take you halfway around the world, so forth and so on. You get the drift. What it comes right down to is that it's a gamble.

If you want absolute assurance, I would recommend what I said I do when I cruise: try to get there at least a day earlier. You just might still have time to make that arrangement, but it will cost a bit (consider it insurance for peace-of-mind). See if you can book a hotel in London (or wherever you final land destination is). Then call Air Canada and see if you can switch to the previous day's flight (they'll probably charge for that - most do, at least $50 [American]). That way, if everything works out, you can spend an evening relaxing in your hotel and be nice and refreshed in the morning. If the worst case scenario happens - the flight is canceled - they hopefully can get you on another one on another airline, and you might even get to London late, but still in plenty of time not to miss boarding.

Fanatic


Posts: 98 | Registered: Jul 2000  |  IP: Logged

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Description: What a charming little chain of islands. Walk on pink sand beaches. Swim and snorkel in turquoise seas. Take in the historical sights. They're stoically British and very quaint. Or explore the coral reefs. You can get to them by boat or propelled by fins. You pick. Freestyle Cruising doesn't tell you where to go or what to do. Sure, you can plan ahead, or decide once onboard. After all, it's your vacation. There are no deadlines or must do's.
Holland America - Eastern Caribbean from From $599 per person
Description: White sand, black sand, talcum soft or shell strewn, the beaches of the Eastern Caribbean invite you to swim, snorkel or simply relax. For shoppers, there's duty-free St. Thomas, the Straw Market in Nassau, French perfume and Dutch chocolates on St. Maarten. For history buffs, the fascinating fusion of Caribbean, Latin and European cultures. For everyone, a day spent on HAL's award winning private island Half Moon Cay.
Celebrity - 7-Night Western Mediterranean from $549 per person
Description: For centuries people have traveled to Europe to see magnificent ruins, art treasures and natural wonders. And the best way to do so is by cruise ship. Think of it - you pack and unpack only once. No wasted time searching for hotels and negotiating train stations. Instead, you arrive at romantic ports of call relaxed, refreshed and ready to take on the world.
Holland America - Alaska from From $499 per person
Description: Sail between Vancouver and Seward, departing Sundays on the ms Statendam or ms Volendam and enjoy towering mountains, actively calving glaciers and pristine wildlife habitat. Glacier Bay and College Fjord offer two completely different glacier-viewing experiences.

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