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We stayed there about 3 years ago the day before we went on a Christmas cruise on HAL's Veendam. Front desk personnel were disorganized and rude. Room faced the back where they were building a garage, starting work at 5am. The previous night we were kept awake until 1am by a Christmas party going on in one of the ballrooms - music drifted right up to our room on the 4th floor.
When we complained the next morning about the construction, front desk person just shrugged their shoulders and more or less said "too bad" - claimed that they had asked the construction people not to start work before 7am but nothing they could to about it.
We were with a group of people including my TA and she was not happy. They refused compensation to any of us.
I will never stay there again, but then again, I will never sail out of San Juan again. Long story about the flight home with Continental!
My TA was furious with their attitude and told them she would never again book a client into their hotel.
Oh, forgot - they gave us a complimentary buffet breakfast for all our troubles - that was worth maybe $10-15.
Sympatico, if you didn't like the room facing the back of the hotel, why didn't you ask to be moved? Last time I was there, we were a group of 3 rooms and my Dad had a room at the back while the other rooms were port view...he went down to the front desk and they gladly moved his room to face the port. I don't think it's fair to judge a hotel based on "construction" that is out of the hotels control and also "Christmas parties" during an isolated time of the year. I think it was appropriate for them to give you the free breakfast...they didn't have to give you anything...what did you expect them too do? Give you a complimentary room?
Sailor - sorry to hear about the long flight over and the hassle in getting the door to work....again, did you try to get a new room from the front desk? I, personally, would have never stayed in a room where security had to let me in and out, I would have demanded a new room...
Wyndham is a very good hotel chain and is not a Motel 6 level hotel. I'm surprised to hear that you both illude to Wyndham "not caring about their guests" or "whether or not you slept well"...Wyndham has built it's name on service...
Keitaro - if you want to see and experience San Juan and not stay in the hotel....look into the Wyndham or any other "name brand" hotel in Old San Juan....you will not regret it. I'm willing to bet that the construction of the garage from 3 yrs ago is finished and that they have fixed the door with the broken lock by now. The hotel is very nice and you should enjoy it and also being able to see your ship sail in the morning you leave on your cruise is a bonus.
From what I understood the construction of the garage was for the hotel. Why didn't we ask for another room? Who knew when we arrived in the late afternoon after a long flight from Toronto, that we would encounter these problems. We weren't going to move in the middle of the night.
No I didn't expecte them to give us a free room, but they could have given us some kind of discount. As I said my TA was with us and she ran into a lot of problems with the front desk also - snarky, rude, etc.
By the way, do you work for Wyndham hotels???
4 or 5 star hotels are known for service and doing whatever possible to make the customer happy....so I'm sure if you would have asked for a different room within the price level you were paying, they would have accomodated your or upgraded your room.
It's unfortunate that your stay was marred by the construction and the Xmas party.... That part removed, what did you think of the hotel? The accomodations? The Lobby? Location and accessibility to Old San Juan and the forts?
My point was that Keitaro was looking for some objective suggestions....I can't speak for him, but if it were me, I wouldn't want to hear about an isolated incidents that really had no bearing on the hotel or accomodations.
San Juan, it itself, is not a really safe place for "rookie" tourists to go..there is a lot of crime in the city and hotels by the airport...if you want to go to SJ to stay in your hotel, fine...if you are planning on going to SJ for a week before or after your cruise, you may want to stay at one of the many beach resorts...if going for a day or two before or after a cruise, stay in Old San Juan if for nothing more than convenience to the ships and the history.
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